JD Power Names Top-Quality Large SUV
JD Power has identified the highest-quality large SUV, highlighting the best in class for consumers seeking reliable and well-rated vehicles.
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JD Power Reviews 6th Gen Camaro Reliability
The sixth-generation Chevrolet Camaro, produced until 2024, has demonstrated strong reliability ratings from JD Power, especially in its later years, making it a dependable choice among muscle cars, despite uncertainties about its future and potential electric transformation.
Car Buyers Shift Focus as Over-MSRP Payments Decline and Satisfaction Rises
The trend of consumers overpaying for new cars above the manufacturer's suggested retail price (MSRP) is declining, with a 7% drop in buyers willing to pay markups, according to JD Power's 2024 U.S. Sales Satisfaction Index. This shift is attributed to increased dealer inventories post-pandemic. The study also reveals that electric vehicle (EV) buyers are less satisfied with their purchases and dealer expertise compared to gas vehicle buyers. Additionally, Porsche leads in sales satisfaction for premium brands, while Nissan, Buick, and GMC top their respective mass market categories.
Airport Satisfaction: The Ups and Downs of Traveler Rankings
Seattle-Tacoma International Airport, also known as Sea-Tac Airport, has received conflicting rankings in two recent surveys. According to a satisfaction survey by J.D. Power, Sea-Tac Airport ranked near the bottom of North American airports. However, in the World Airport Awards conducted by Skytrax, Sea-Tac Airport was named the best airport in North America and climbed the global rankings. The surveys evaluated various factors such as terminal facilities, baggage claims, and airport staff friendliness.
Airport Satisfaction: Ranking North American Airports from Best to Worst
According to the J.D. Power 2023 North America Airport Satisfaction Study, passenger satisfaction at North American airports has improved, with an overall increase of 3 points this year. Factors contributing to the uptick in satisfaction include improved terminal facilities, food and beverage services, and baggage claim. Detroit Metropolitan Wayne County Airport ranked as the most satisfying mega-airport, while Newark Liberty International Airport ranked the lowest. Tampa International Airport and Indianapolis International Airport were ranked the best in the large and medium airport categories, respectively. The study emphasizes the importance of airports continuing to improve the passenger experience to boost customer spending and their own bottom lines.
Declining Car Ownership Satisfaction: J.D. Power Study Reveals Disappointing Trends
According to J.D. Power's latest survey, customer satisfaction with new vehicles is declining, marking the first consecutive year-on-year decline in 28 years. The study reveals that consumers are particularly dissatisfied with the looks of new cars and the functionality of infotainment systems. Hyundai Motor Group won the most class victories, with Kia models dominating. Cars equipped with the Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) scored well in terms of infotainment satisfaction. Jaguar and Dodge were the top performers in the premium and mass market sectors, respectively. Overall, automakers should take note of consumer preferences and work towards meeting their expectations.
Stellantis brands dominate J.D. Power's Initial Quality Study.
Stellantis brands Dodge, Ram, and Alfa Romeo finished 1-2-3 in the J.D. Power Initial Quality Study, which polled 93,380 buyers and lessees of new 2023 model-year cars in the US. The study found that Dodge was the highest-ranking brand overall in initial quality with a score of 140, with Ram ranking a close second and Alfa Romeo third. However, the study also showed an overall rising number of complaints, with technology issues being the main culprit. Tesla and Polestar ranked at the bottom of the list, but were not "rank eligible" due to not meeting the study's award criteria.
Stellantis brands dominate J.D. Power's quality surveys.
Two of the Detroit Three automakers, General Motors and Stellantis, are delivering top quality vehicles, while Ford and Lincoln brands did not fare as well, according to the 2023 U.S. Initial Quality Study by J.D. Power. The study showed that industry problems with driving didn't change, overall, but quality declined in all other categories, primarily features, controls and displays — followed by infotainment. The study measures problems per 100 vehicles, and vehicles have seen a rise, overall, of 30 problems per 100 vehicles over the past two years.
J.D. Power Study Reveals Decline in Car Quality Among Top Brands.
Tesla, Rivian, Lucid, and Polestar have ranked poorly in J.D. Power's Initial Quality Study 2023, with Lucid Motors receiving the worst score of 340 problems per 100 vehicles. Tesla saw an increase of 31 PP100 year over year, while Polestar improved 15 PP100. The four EV makers are not officially ranked amongst other brands in the study as they do not meet ranking criteria. The survey shows that all new vehicles are becoming more problematic, with 12 problems per 100 vehicles more this year than in 2022 and 30 more PP100 compared to 2021.
US airline passengers increasingly dissatisfied with high prices and poor service.
According to the J.D. Power 2023 North America Airline Satisfaction Study, passenger satisfaction with airlines has declined even further this year compared to 2022, which also saw a marked decrease in consumer satisfaction. The study found that passenger satisfaction declined even further this year compared to 2022, which also saw a marked decrease in consumer satisfaction. J.D. Power scored passenger satisfaction at 791 out of 1,000 — a seven-point decrease from 2022. The study noted that even though airlines raked in record revenues over the past quarters due to operating with limited service and surging airfare, the high costs of flying primarily caused consumer satisfaction to plunge this year.
Southwest Airlines Tops J.D. Power Rankings for Customer Satisfaction in Economy Flights
North American airlines are facing declining customer satisfaction, according to the latest J.D. Power survey. JetBlue won top marks for business class, Delta for premium economy, and Southwest for economy travel. However, Spirit and Frontier Airlines received the lowest satisfaction scores. The economy segment had the lowest overall satisfaction scores, with passengers feeling the squeeze due to crowded planes, expensive tickets, and constrained flight availability.