All articles tagged with #customer satisfaction
Originally Published 26 days ago — by CNBC
American Airlines is ranked as the best U.S. airline in 2025 by AirHelp, excelling in on-time performance, customer satisfaction, and claim processing, despite a challenging year impacted by government shutdowns. United Airlines and Delta follow, with other airlines like Frontier, Hawaiian, Southwest, Alaska, and JetBlue also ranked based on various performance metrics.
Originally Published 2 months ago — by bgr.com
The article ranks 12 major smart TV brands based on customer satisfaction, expert reviews, and features, highlighting Samsung as the top brand, followed by LG, Sony, and others, with insights into their strengths and weaknesses across various categories like gaming, streaming, and smart home integration.
Originally Published 2 months ago — by Yahoo Finance
Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.
Originally Published 4 months ago — by One Mile at a Time
Lufthansa Group plans to centralize decision-making in Frankfurt from early 2026 to boost profits and customer satisfaction, reducing autonomy of airlines like SWISS, which raises concerns about potential impacts on service quality and management effectiveness.
Originally Published 4 months ago — by Jalopnik
Stellantis faces significant challenges in customer satisfaction, ranking at the bottom in the North American market, with Ram experiencing a notable decline due to canceled plans and lack of electric truck offerings, despite efforts like returning to NASCAR and offering extended warranties.
Originally Published 7 months ago — by Business Insider
Costco is exploring new tech like scan-and-pay and digital membership cards to speed up checkout, aiming to improve customer experience and compete with rivals like Sam's Club, which has already implemented similar innovations.
Originally Published 1 year ago — by KTVI Fox 2 St. Louis
Walmart is set to remove self-checkout lanes at its Shrewsbury Supercenter in St. Louis County, with the change taking effect this weekend. The decision follows customer and employee evaluations, as well as market research, and aims to enhance customer satisfaction and the overall shopping experience by allowing associates to provide more personalized and efficient service. The impacted store is located at 7437 Watson Road, and it will take around two weeks to complete the removal and transformation process. The implications for other Walmart stores in the Greater St. Louis Area remain unclear.
Originally Published 1 year ago — by USA TODAY
Consumer Reports' latest survey ranks Hyundai, Jeep, and Kia dealer repair shops as the worst in terms of customer satisfaction for auto repair prices, wait times, and overall service. The survey also highlights that independent repair shops received the highest scores for satisfaction with price, while dealerships tended to score lowest. Overall, consumers ranked independent repair shops the best, followed by Acura, Lexus, Mazda, Volvo, Toyota, Tesla, and Honda for dealership service.
Originally Published 1 year ago — by KABC-TV
Ikea is reducing prices on hundreds of products globally, with plans to continue lowering prices on more items in the coming months, in an effort to appeal to budget-conscious shoppers and roll back pandemic-induced price hikes. The move comes as the company aims to address customer frustration with inflation and maintain customer loyalty by offering more affordable furniture options.
Originally Published 1 year ago — by BuzzFeed
AT&T experienced a cellphone outage affecting over 70,000 users in the US, which was attributed to an incorrect network expansion process rather than a cyber attack. In response, the company is offering a $5 credit to affected customers, leading to dissatisfaction and humorous reactions on social media.
Originally Published 1 year ago — by 9to5Mac
According to data from PerfectRec, Samsung's new Galaxy S24 series has surpassed the iPhone lineup in customer satisfaction for the first time, with an impressive 91% of S24/+ reviews and 88% of S24 Ultra reviews receiving 5-star ratings. This marks a significant increase in satisfaction compared to previous Samsung Galaxy S generations. While the sample size for the S24 devices is smaller due to their recent launch, PerfectRec will continue to monitor customer satisfaction for Samsung's new phones.
Originally Published 1 year ago — by 9to5Mac
Customer satisfaction for the iPhone 15 Pro and Pro Max has declined, while the iPhone 15 and 15 Plus have surpassed the high-end models in satisfaction ratings. The Pro models saw a decrease in 5/5 star ratings, with complaints mainly focused on poor battery life, incremental upgrades from the iPhone 14 Pro, and disappointment with the physical design and protruding camera lenses. The iPhone 15 devices initially faced overheating issues, but these were resolved with an update. Overall, the iPhone 15 and 15 Plus have seen an increase in customer satisfaction, with users expressing contentment with improvements over the iPhone 14 and 13.
Originally Published 1 year ago — by BGR
A survey by PerfectRec reveals that the iPhone 15 Pro has the lowest customer satisfaction among the iPhone 15 lineup, dropping from 73.5% to 66% since October. While Apple has addressed overheating issues, customers continue to express dissatisfaction with the phone's battery life, incremental upgrades, and physical design. Complaints about sharp edges and other issues have also been reported. The survey methodology analyzes different customer cycles and uses Google reviewers to gauge satisfaction, with the iPhone 15 Pro receiving the most negative feedback.
Originally Published 2 years ago — by CNBC
AirHelp, a passenger rights company, has released its annual "AirHelp Score" ranking airlines based on factors such as punctuality, customer opinions, and how efficiently they handle compensation claims. Qatar Airways topped the list for the best airlines, followed by Eurowings and LOT Polish Airlines. The lowest-scoring airlines included Tunisair and British Airways. The report also highlighted the airlines with the highest and lowest scores for compensation claim processing, with China Airlines and Brussels Airlines leading the way and British Airways ranking last. AirHelp emphasizes the importance of efficient claims processing in maintaining customer satisfaction and loyalty.
Originally Published 2 years ago — by YourTango
The Restaurant of Mistaken Orders in Tokyo intentionally gets nearly 40% of its orders wrong as part of its mission to employ people with dementia and provide them with a sense of purpose and interaction. Despite the mistakes, the restaurant maintains a 99% customer satisfaction rate, offering unique and delicious food. The founder hopes to change society's perception of dementia and create a more inclusive and understanding environment. The cafe has had a profound impact on both its staff and patrons, fostering moments of joy and connection for those living with dementia.