All articles tagged with #customer satisfaction
A nationwide American Customer Satisfaction Index survey of about 31,000 shoppers in 2025 ranks Trader Joe's as the top U.S. grocery store for customer satisfaction with a score of 86, up from last year and ahead of Publix at 84; H-E-B, Sam's Club, Aldi, Costco and Whole Foods also perform well, while the overall grocery-satisfaction average slipped to 78.
A 2025 American Customer Satisfaction Index survey of about 31,000 shoppers ranks Trader Joe's as the No. 1 U.S. grocery store with a score of 86, edging Publix at 84; other top chains include H-E-B, Sam's Club, Aldi, Costco and Whole Foods (all around 81–83), while the national average fell to 78.
Consumer Reports and JD Power rank Walmart Auto Center as the lowest among national tire retailers for customer satisfaction, citing slow installation times, difficult scheduling, trouble securing specific tire models, and weak sales assistance. Other chains like Pep Boys, Mavis, and Tires Plus underperform as well, while top retailers such as Les Schwab, Midas, and Jiffy Lube score higher for installation and service. The piece advises researching perks (e.g., free rotation/balancing), understanding warranties, reading reviews, and comparing pricing and policies when choosing where to buy and install tires.
JD Power's 2025 U.S. Home Improvement Retailer Satisfaction study ranks Lowe's first, with Ace Hardware second and Home Depot and Menards below the average. The study surveyed 2,140 shoppers from July 2024 to March 2025 and evaluated five drivers: price, online experience, in-store experience, merchandise, and staff/service. About 64% would definitely shop at their chosen store again (up 9% from 2024), driven by more proactive employees and shoppers doing more online pre-purchase research; Lowe's advantage includes more affordable power tools, while Home Depot offers better warranties.
American Airlines is ranked as the best U.S. airline in 2025 by AirHelp, excelling in on-time performance, customer satisfaction, and claim processing, despite a challenging year impacted by government shutdowns. United Airlines and Delta follow, with other airlines like Frontier, Hawaiian, Southwest, Alaska, and JetBlue also ranked based on various performance metrics.
The article ranks 12 major smart TV brands based on customer satisfaction, expert reviews, and features, highlighting Samsung as the top brand, followed by LG, Sony, and others, with insights into their strengths and weaknesses across various categories like gaming, streaming, and smart home integration.
Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.
Lufthansa Group plans to centralize decision-making in Frankfurt from early 2026 to boost profits and customer satisfaction, reducing autonomy of airlines like SWISS, which raises concerns about potential impacts on service quality and management effectiveness.
Stellantis faces significant challenges in customer satisfaction, ranking at the bottom in the North American market, with Ram experiencing a notable decline due to canceled plans and lack of electric truck offerings, despite efforts like returning to NASCAR and offering extended warranties.
Costco is exploring new tech like scan-and-pay and digital membership cards to speed up checkout, aiming to improve customer experience and compete with rivals like Sam's Club, which has already implemented similar innovations.
Walmart is set to remove self-checkout lanes at its Shrewsbury Supercenter in St. Louis County, with the change taking effect this weekend. The decision follows customer and employee evaluations, as well as market research, and aims to enhance customer satisfaction and the overall shopping experience by allowing associates to provide more personalized and efficient service. The impacted store is located at 7437 Watson Road, and it will take around two weeks to complete the removal and transformation process. The implications for other Walmart stores in the Greater St. Louis Area remain unclear.
Consumer Reports' latest survey ranks Hyundai, Jeep, and Kia dealer repair shops as the worst in terms of customer satisfaction for auto repair prices, wait times, and overall service. The survey also highlights that independent repair shops received the highest scores for satisfaction with price, while dealerships tended to score lowest. Overall, consumers ranked independent repair shops the best, followed by Acura, Lexus, Mazda, Volvo, Toyota, Tesla, and Honda for dealership service.
Ikea is reducing prices on hundreds of products globally, with plans to continue lowering prices on more items in the coming months, in an effort to appeal to budget-conscious shoppers and roll back pandemic-induced price hikes. The move comes as the company aims to address customer frustration with inflation and maintain customer loyalty by offering more affordable furniture options.
AT&T experienced a cellphone outage affecting over 70,000 users in the US, which was attributed to an incorrect network expansion process rather than a cyber attack. In response, the company is offering a $5 credit to affected customers, leading to dissatisfaction and humorous reactions on social media.
According to data from PerfectRec, Samsung's new Galaxy S24 series has surpassed the iPhone lineup in customer satisfaction for the first time, with an impressive 91% of S24/+ reviews and 88% of S24 Ultra reviews receiving 5-star ratings. This marks a significant increase in satisfaction compared to previous Samsung Galaxy S generations. While the sample size for the S24 devices is smaller due to their recent launch, PerfectRec will continue to monitor customer satisfaction for Samsung's new phones.