Declining Car Ownership Satisfaction: J.D. Power Study Reveals Disappointing Trends

According to J.D. Power's latest survey, customer satisfaction with new vehicles is declining, marking the first consecutive year-on-year decline in 28 years. The study reveals that consumers are particularly dissatisfied with the looks of new cars and the functionality of infotainment systems. Hyundai Motor Group won the most class victories, with Kia models dominating. Cars equipped with the Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) scored well in terms of infotainment satisfaction. Jaguar and Dodge were the top performers in the premium and mass market sectors, respectively. Overall, automakers should take note of consumer preferences and work towards meeting their expectations.