Airport Satisfaction: Ranking North American Airports from Best to Worst
According to the J.D. Power 2023 North America Airport Satisfaction Study, passenger satisfaction at North American airports has improved, with an overall increase of 3 points this year. Factors contributing to the uptick in satisfaction include improved terminal facilities, food and beverage services, and baggage claim. Detroit Metropolitan Wayne County Airport ranked as the most satisfying mega-airport, while Newark Liberty International Airport ranked the lowest. Tampa International Airport and Indianapolis International Airport were ranked the best in the large and medium airport categories, respectively. The study emphasizes the importance of airports continuing to improve the passenger experience to boost customer spending and their own bottom lines.