US airline passengers increasingly dissatisfied with high prices and poor service.

According to the J.D. Power 2023 North America Airline Satisfaction Study, passenger satisfaction with airlines has declined even further this year compared to 2022, which also saw a marked decrease in consumer satisfaction. The study found that passenger satisfaction declined even further this year compared to 2022, which also saw a marked decrease in consumer satisfaction. J.D. Power scored passenger satisfaction at 791 out of 1,000 — a seven-point decrease from 2022. The study noted that even though airlines raked in record revenues over the past quarters due to operating with limited service and surging airfare, the high costs of flying primarily caused consumer satisfaction to plunge this year.