Southwest Airlines Tops J.D. Power Rankings for Customer Satisfaction in Economy Flights
TL;DR Summary
North American airlines are facing declining customer satisfaction, according to the latest J.D. Power survey. JetBlue won top marks for business class, Delta for premium economy, and Southwest for economy travel. However, Spirit and Frontier Airlines received the lowest satisfaction scores. The economy segment had the lowest overall satisfaction scores, with passengers feeling the squeeze due to crowded planes, expensive tickets, and constrained flight availability.
- J.D. Power rankings have Southwest on top for economy flights USA TODAY
- US airline passengers are getting increasingly frustrated. Here’s why CNN
- These are the best and worst airlines in the U.S. The Seattle Times
- This Airline Just Ranked No. 1. In Customer Satisfaction Yahoo Life
- Airline satisfaction falls for the second consecutive year Fox Business
Reading Insights
Total Reads
0
Unique Readers
0
Time Saved
2 min
vs 3 min read
Condensed
88%
535 → 65 words
Want the full story? Read the original article
Read on USA TODAY