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Customer Support

All articles tagged with #customer support

technology29 days ago

Apple Locks Out Users Over Gift Card Scams and Account Security

Long-time Apple developer Dr. Paris Buttfield-Addison was blocked from his Apple ID after attempting to redeem a potentially compromised $500 gift card, resulting in loss of access to his personal files, software, and digital identity. Despite efforts to resolve the issue, Apple has offered little assistance, raising concerns about account bans, digital ownership, and automated support systems. Buttfield-Addison considers switching to alternative platforms due to the unresolved situation.

via theregister.com|
#account-suspension#apple#customer-support
business2 months ago

Secret Lair Production Halt Due to Manufacturing Delays

The Secret Lair team is experiencing manufacturing delays due to issues with raw materials, which have been resolved but caused a ripple effect in production schedules. Customers with delayed orders can choose to wait, modify, or cancel their orders, with support available. The company emphasizes transparency and their commitment to quality despite the setbacks.

via Magic: The Gathering|
#business#customer-support#manufacturing-delay
technology5 months ago

Intercom's Key Lessons for Building a Sustainable AI Edge

Intercom rapidly integrated AI into its customer service platform by experimenting early with models like GPT-4.1, establishing rigorous evaluation processes, and designing a flexible architecture, enabling them to deliver reliable, cost-effective AI-driven customer support and workflows. Their approach offers three key lessons: build AI-first systems from the ground up, experiment and evaluate models continuously, and design adaptable architectures for long-term success.

via OpenAI|
#ai#customer-support#fin
technology1 year ago

"Resetting Forgotten Passcodes for Apple Vision Pro: Store Visit Required"

Apple Vision Pro users who forget their passcodes may have to go to an Apple Store or mail their mixed reality headset to AppleCare customer support to have it reset, as there's currently no way to do it at home. Some users have reported being locked out even after entering the correct passcode, and Apple's Genius Bar personnel have reportedly struggled to reset the headset in at least one instance. The process to change the passcode could potentially be updated through a software update in the future.

via Engadget|
#apple#apple-vision-pro#customer-support
energy1 year ago

"Residents Rally as Alabama Power Bills Soar: Company's Response and Community Support"

Alabama Power customers are experiencing higher bills due to the recent cold weather, prompting a petition for lower costs. In response, the company has announced a commitment to not disconnect customers for non-payment through March 15th and is offering support for those facing difficulties. Customers are encouraged to visit the company's website for information and to explore payment options, while also being directed to resources such as Project SHARE, LIHEAP, and ABC Trust Fund for assistance with affording their power bills.

via WSFA|
#alabama-power#customer-support#energy
technology1 year ago

Fitbit Charge 5 Battery Woes: Google Denies Update Connection

Google denies that software updates are causing Fitbit Charge 5 units to randomly die, but the issue has persisted for months, with affected users experiencing poor battery life and inoperable devices. Despite ongoing investigations, no solution has been provided, and some users have reported receiving no help from customer support beyond being offered discounts on new hardware.

via 9to5Google|
#battery-issues#customer-support#fitbit-charge-5
business1 year ago

American Airlines Cuts Over 300 Customer Service Jobs

American Airlines is laying off 656 employees in its customer support department as it consolidates into one team, aiming to provide more convenient and elevated support to customers with complex travel needs. The company plans to send easier inquiries to its international teams for quicker resolution and 24/7 support, while offering exclusive access to job openings and severance to impacted employees. This move comes as part of a trend of workforce reductions by various companies in the early part of the year.

via Fox Business|
#american-airlines#business#customer-support
technology2 years ago

Google Introduces AI-Powered Chatbot for Enhanced Product Support

Google is introducing an "AI support assistant" chatbot on some of its Google Help pages, allowing users to find answers and resolve account issues. The chatbot, powered by generative AI, provides responses based on support documents and offers follow-up questions. However, the tool is currently only available for select Google products, such as Google Maps, Messages, and Account, and not all versions allow users to type in questions. The existing human chat and phone support options remain unchanged.

via 9to5Google|
#ai-support-assistant#chatbot#customer-support
business2 years ago

SmileDirectClub's Sudden Closure Leaves Customers Frustrated and Confused

SmileDirectClub, the struggling teeth-straightening company, has announced the immediate shutdown of its global operations after filing for Chapter 11 bankruptcy protection. Existing customers are left in limbo as the aligner treatment and customer-care support are no longer available. Customer orders that haven't shipped yet have been canceled, and the "Lifetime Smile Guarantee" is no longer valid. The company apologized for the inconvenience and stated that additional information about refund requests will be provided once the bankruptcy process determines next steps. Despite a months-long search, SmileDirectClub was unable to find a partner willing to provide enough capital to keep the company afloat. The company's stock value plummeted over time, and it faced legal battles and criticism from the dental community.

via The Associated Press|
#bankruptcy#business#customer-support
business2 years ago

SmileDirectClub, Orthodontics Company, Abruptly Closes Doors

Smile Direct Club, a dentistry company known for selling clear aligners remotely, has shut down after filing for bankruptcy. The firm, which offered aligners at a lower price point without the need for in-person consultations, faced financial difficulties and debt. Customers are now left confused and stranded, as the company's customer support line is no longer available. The company recommends that customers seek treatment from local dentists and has stated that the "lifetime smile guarantee" is no longer valid. Refunds and next steps will be determined during the bankruptcy process.

via BBC.com|
#bankruptcy#business#clear-aligners
cybersecurity2 years ago

Okta Discloses Extensive Hack: All Customer Support Users Affected

Okta, a major identity and authentication company, has revised its impact statement regarding a recent breach in its customer support department. Initially, Okta stated that sensitive data was stolen from less than 1% of its customers, but now they admit that the attackers also stole the names and email addresses of nearly all customer support users. While the majority of users had only their full name and email address exposed, about 3% had additional data fields compromised. Okta warns that many of the affected accounts belong to Okta administrators and advises them to enable multi-factor authentication (MFA) to protect against targeted phishing attacks. The breach was attributed to an employee who saved credentials for a service account in Okta's customer support infrastructure to their personal Google account, which was likely compromised.

via Krebs on Security|
#authentication#customer-support#cybersecurity
cybersecurity2 years ago

"Okta Hack Exposed: Uncovering the True Scale of the Breach"

Okta, a password authenticator, revealed that its recent data breach was more extensive than previously disclosed. Hackers stole a report containing the names and email addresses of all Okta customer support system users, putting them at an increased risk of phishing attacks. While there is no evidence of active exploitation, Okta urged customers to use multi-factor authentication to enhance their online security. Okta, which provides identity management tools, has over 18,000 corporate clients and has experienced previous security breaches.

via Business Insider|
#customer-support#cybersecurity#data-breach