Airbnb tests AI-powered search to simplify rental bookings
TL;DR Summary
Airbnb is piloting an AI-powered search in its app that lets users describe the type of rental and amenities in natural language, and even ask questions about listings. The feature is in a small-scale test as part of a broader shift toward an AI-native experience, with a wider rollout planned later this year, alongside an AI-driven customer support assistant already resolving about a third of inquiries.
- Airbnb is testing AI-powered search to help users with bookings Mashable
- Airbnb says a third of its customer support is now handled by AI in the US and Canada TechCrunch
- Chesky Disses Rivals’ Chatbots — Calls Airbnb’s AI ‘Impossible to Replicate’ Skift
- Airbnb To Build An Agentic Experience For Travelers 02/13/2026 MediaPost
- Airbnb replaces human roles with AI agents, says they are cheaper and better MSN
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