Lowe's Tops JD Power's 2025 Home Improvement Satisfaction Ranking
JD Power's 2025 U.S. Home Improvement Retailer Satisfaction study ranks Lowe's first, with Ace Hardware second and Home Depot and Menards below the average. The study surveyed 2,140 shoppers from July 2024 to March 2025 and evaluated five drivers: price, online experience, in-store experience, merchandise, and staff/service. About 64% would definitely shop at their chosen store again (up 9% from 2024), driven by more proactive employees and shoppers doing more online pre-purchase research; Lowe's advantage includes more affordable power tools, while Home Depot offers better warranties.