All articles tagged with #passenger frustration
The ongoing government shutdown has led to FAA flight cutbacks and staffing shortages, causing widespread delays and cancellations at airports, with passengers expressing frustration and concern over the impact on travel, especially with the upcoming holiday season.
Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.
Air Canada cabin crew strike has entered its fourth day amid ongoing negotiations, with the union refusing to return to work despite a government order, leading to widespread flight cancellations and passenger frustration. The dispute centers around wages and unpaid work, with support from other Canadian unions and potential government intervention.
Southwest Airlines canceled over 100 flights at Orlando International Airport due to thunderstorms and airspace constraints, leaving passengers frustrated and some stranded at the airport for over 40 hours. The airline cited challenges created by widespread pop-up thunderstorms and apologized for the inconvenience, but some passengers reported minimal compensation for the delays and cancellations.
The FAA ordered a ground stop at D.C.-area airports due to issues with a communications system, causing flight delays and cancellations. Passengers were left frustrated and stranded for hours, with some still unable to make it home. The FAA said a backup system handled communications while repairs were made, and flights resumed later that evening. The cause of the communication system issue is unknown.
North American airline passenger satisfaction has decreased by seven points from the previous year, with high ticket prices being the biggest factor in passengers' dissatisfaction, according to J.D. Power's 2023 North American Airline Satisfaction Study. Southwest Airlines, Delta Air Lines, and JetBlue Airways topped the charts for economy passengers, while JetBlue Airways, Delta Air Lines, and United Airlines were the top three for first class and business class travelers. In-flight services were found to be the most significant factor for upper-class cabins, while flight crew received high scores for being friendly and helpful despite the pandemic-induced challenges.