All articles tagged with #customer dissatisfaction
Many PlayStation Plus subscribers are unhappy with the value of the Premium tier, feeling it is overpriced and not worth the cost, with some calling it a scam, especially when purchased at full price, though opinions vary based on individual perceptions of value.
Verizon has increased its 'Administrative and Telco Recovery Charge,' sparking frustration among its 156 million customers. The fee, which covers operational costs like property taxes and network leases, has been criticized for being hidden in billing details and making customers shoulder costs that should be included in standard plan pricing. The increase, effective December 18, adds $0.20 per line for mobile voice and data-only products. This follows other recent price hikes and changes to discounts, contributing to customer dissatisfaction.
Spotify announced that its Car Thing device, released in 2022, will stop functioning as of December 9th, 2024, leaving users with no option but to discard it. The decision has angered customers who relied on the device for music control in older vehicles, as no refunds, trade-ins, or replacements are being offered. This move has also raised concerns about e-waste.
AT&T is offering a $5 credit to customers impacted by a nationwide cellphone service outage, which occurred due to a software update. However, some customers are expressing dissatisfaction, stating that the credit does not adequately compensate for their losses, with one user calling it a "joke." AT&T has apologized for the outage and stated that the credit is meant to compensate for the inconvenience experienced, but some customers feel it falls short, especially considering the potential impact on emergency calls.
Pacific Gas and Electric Company (PG&E) reported a nearly 25% increase in profits to $2.2 billion for 2023, following substantial rate hikes at the beginning of the year. This announcement has sparked outrage among customers who already paid some of the highest energy bills in the country. The Utility Reform Network (TURN) expressed dissatisfaction, calling for concrete action to prevent further bill increases, while PG&E stated that their investments aim to maintain a safe and reliable energy system for customers.
Smile Direct Club, a dentistry firm that provided teeth alignment services, has left its British customers outraged after abruptly halting all treatment. The company, which filed for bankruptcy in October 2023, made the decision to close down, leaving customers who had made initial payments without any recourse. Customers expressed anger and disgust at the lack of communication and support from the company. Smile Direct Club, known for its low prices and telehealth platform, recommended affected customers to seek treatment from local dentists.
NYC restaurants, including popular spots like Hillstone, are implementing new policies around bar seating, requiring customers to put their name on a waitlist and limiting parties to one or two people. This has sparked outrage among patrons, with one regular starting a petition that has garnered over 870 signatures. Other establishments, such as Lure Fishbar and Bond Street, have also faced criticism for making bar seating reservation-only. While some restaurants continue to offer bar seats on reservation sites, others, like Temple Bar, have switched to walk-in only. Customers are expressing frustration over the loss of bar culture and the inconvenience of these new rules.
The California Public Utilities Commission has unanimously approved PG&E's request to increase its rates, with the majority of the funding going towards safety improvements such as underground power lines to reduce the risk of wildfires. Many PG&E customers are unhappy with the increase, citing the additional financial burden. The average electric bill for a non-CARE residential customer on the Central Coast will increase by $22 next year, with additional increases in subsequent years. Despite the frustration, some customers understand the need for the rate increase to fund necessary improvements. The rate increase will take effect on January 1.
Tesla customers in Sweden are criticizing the IF Metall union as their strike against the car company escalates. The strike has expanded to all ports nationwide, affecting customers waiting for car deliveries. Additionally, Seko has joined the strike, blocking shipments to Tesla workshops and affecting Tesla owners across the country. Customers are expressing frustration as approved Tesla body repair shops have also been affected by the strike, leaving them unable to get their vehicles repaired. IF Metall's contract secretary acknowledges the impact on customers but argues that strikes often affect third parties and calls for a collective agreement to address the issues.
McDonald's reported a revenue of $6.69 billion in three months, attributing the increase to strategic menu price hikes. The company's net income also rose to $2.3 billion, up from $1.98 billion last year. Customers have expressed frustration over the rising prices, with some comparing McDonald's prices to sit-down restaurants.
Apple's new FineWoven iPhone cases, made of fake-suede material and priced at $59, have received negative reviews from consumers and reviewers. Many users complain that the cases are scratch-prone, easily get dirty and stained, lack durability, and offer ineffective protection. The cases have been marketed as an eco-friendly replacement for Apple's leather cases, but customers feel cheated and disappointed with the product's quality. Despite Apple's sustainability efforts, the FineWoven cases have become an instant flop.
United Airlines CEO Scott Kirby has apologized for chartering a private jet to fly to Denver while the airline canceled thousands of flights, leaving passengers stranded. Kirby acknowledged that his decision was insensitive to customers and apologized to both customers and team members. United Airlines faced significant delays, cancellations, and reroutes due to bad weather, with some passengers waiting in line for customer service for 15 hours. The Department of Transportation noted that United fared worse than other carriers, possibly due to its heavy reliance on its Newark hub.