Verizon Faces Backlash Over Stealthy Fee Increases

Verizon has increased its 'Administrative and Telco Recovery Charge,' sparking frustration among its 156 million customers. The fee, which covers operational costs like property taxes and network leases, has been criticized for being hidden in billing details and making customers shoulder costs that should be included in standard plan pricing. The increase, effective December 18, adds $0.20 per line for mobile voice and data-only products. This follows other recent price hikes and changes to discounts, contributing to customer dissatisfaction.