Southwest Airlines' Pistachio Snack Policy Sparks Passenger Controversy
Originally Published 2 months ago — by Yahoo Finance
Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.