All articles tagged with #passenger rights
The US government shutdown has caused staffing shortages at airports, leading to flight delays and cancellations. Travelers are advised to check flight status online, rebook if possible, and be aware of their rights to refunds and compensation. It’s recommended to stay patient and polite when dealing with airline staff, and consider alternative transportation if disruptions worsen.
The ongoing U.S. government shutdown has caused staffing shortages among air traffic controllers, leading to widespread flight delays and cancellations at several airports. Passengers are advised to check flight statuses before heading to the airport, understand their rights regarding rebooking and refunds, and consider alternative travel options if disruptions worsen. Airlines are not required to provide compensation for delays or cancellations caused by staffing shortages, but travelers can seek refunds and should remain patient and polite when dealing with airline staff.
The article argues that US airlines offer minimal promises to passengers, with contracts of carriage promising only basic service and refunds if they can't deliver. It criticizes efforts to deregulate the industry, emphasizing that airlines often lack incentives to prioritize customer service, especially when things go wrong. The author advocates for stronger regulation to ensure airlines fulfill their commitments and protect consumers, warning that deregulation could regress recent progress in passenger rights.
Former Transportation Secretary Pete Buttigieg criticized President Trump for withdrawing a Biden-era rule that would have required airlines to compensate passengers for long delays and cancellations caused by airline control, a move condemned by consumer advocates and Democrats as favoring airline industry interests over passenger rights.
Delta and United Airlines are sued for charging extra for window seats that are actually windowless, with passengers claiming they were misled as the seats were not disclosed during booking. The lawsuits seek refunds and damages, highlighting concerns over deceptive practices in airline seat sales.
Passengers are suing Delta and United Airlines for charging extra for window seats that lack actual windows, alleging deceptive advertising and breach of contract, with millions potentially affected by this practice.
A passenger on an American Airlines flight was filmed arguing with flight attendants over vaping in the bathroom, leading to his removal from the plane. The incident highlights airline policies against vaping onboard due to safety concerns, with flight attendants emphasizing their role in ensuring safety and enforcing regulations. The passenger later apologized for vaping and criticized the crew's actions, while airline officials confirmed his disruptive behavior and subsequent removal. Experts affirm that flight attendants are justified in their response to ensure safety.
A passenger's experience with baggage size disputes on EasyJet highlights the need for clearer, standardized luggage rules across EU airlines, prompting EU proposals for uniform underseat baggage dimensions and discussions on airline charging practices, amid ongoing consumer and regulatory debates.
EU transport ministers approved new rules allowing airlines to charge for cabin baggage and introduced measures to improve passenger compensation and assistance during delays, despite opposition from some countries and consumer groups who argue it reduces passenger rights.
The U.S. Department of Transportation (DOT) has proposed new regulations requiring airlines to compensate passengers for delays and cancellations caused by the airline, similar to EU rules. The proposal includes cash compensation, rebooking on the next available flight, and covering expenses like meals and lodging. The public has 60 days to comment on the proposal, which aims to establish clear standards for airline obligations during disruptions. The future of this proposal depends on the incoming administration's decision to implement it.
The article discusses the rights of pregnant women when it comes to airline travel, highlighting the policies that airlines may have regarding pregnant passengers and what legal protections are in place. It emphasizes the importance of understanding these rights to avoid being denied boarding and suggests reviewing airline policies and consulting with healthcare providers before traveling.
A family was removed from a SunExpress flight from London to Turkey after attempting to inform passengers about their daughter's severe peanut allergy, which the airline refused to announce. The airline cited policy and claimed the family did not notify them in advance, while the family disputed this and criticized the airline's handling of the situation. The incident underscores the challenges faced by travelers with allergies and the varying policies of airlines regarding allergen announcements.
BBC weather presenter Georgie Palmer and her family were removed from a SunExpress flight after she asked passengers not to eat peanuts due to her daughter's severe allergy. The airline refused to make an announcement, and the pilot demanded the family disembark, citing safety concerns and alleged aggressive behavior. The incident has sparked debate on social media, with many siding with the pilot.
BBC weather presenter Georgie Palmer and her family were removed from a SunExpress flight from London to Turkey after requesting passengers not to eat peanuts due to her daughter's severe allergy. SunExpress defended the decision, citing their inability to guarantee a nut-free environment and claiming the family exhibited aggressive behavior, which Palmer denies. The incident has sparked a call for clearer airline policies on allergens.
Airline dress code policies have come under scrutiny after several incidents of passengers being singled out or denied boarding for their fashion choices, leading to public criticism and legal action. The ambiguity and subjectivity of airline policies, combined with shifting cultural norms and geographic variations, have resulted in discrepancies and potential discrimination. While some airlines have specific dress code guidelines, the interpretation of terms like "appropriately" and "offensive" remains subjective, leading to potential conflicts between passengers and airline staff. Ultimately, passengers who feel unfairly treated can file complaints, but there are no guarantees of compensation or refunds, and out-of-pocket expenses resulting from denied boarding due to attire are unlikely to be covered by travel insurance.