Tag

Customer Backlash

All articles tagged with #customer backlash

business3 months ago•97 min saved

Synology Revives Third-Party HDD Support and Launches DSM 7.3 with AI and Security Enhancements

Synology reversed its policy banning third-party HDDs after significant customer backlash and declining sales, highlighting a disconnect between leadership and customer needs. The move was seen as a short-sighted profit-driven decision that damaged trust and could threaten the company's long-term viability, especially as customers shift towards custom solutions and alternative brands. The incident underscores the importance of understanding customer values and maintaining support for open hardware compatibility.

via Hacker News|

#business #customer-backlash #hdd-policy

business3 months ago•3 min saved

Cracker Barrel's Rebrand Backlash Leads to Sales Decline

Cracker Barrel's recent rebranding, including a logo change and restaurant redesign, faced strong customer backlash leading to an 8% drop in traffic and a 21% decline in stock value, prompting the company to abandon the rebrand and focus on restoring customer loyalty.

via MLive.com|

#business #cracker-barrel #customer-backlash

business4 months ago•3 min saved

Cracker Barrel Faces Backlash Over Logo and Rebranding

Cracker Barrel faced significant customer backlash and a drop in stock price after unveiling a new logo, leading the company to acknowledge it could have communicated better, while emphasizing its core values and original branding roots.

via Fox Business|

#branding-mistake #business #company-statement

business4 months ago•5 min saved

Cracker Barrel's Logo Rebrand Sparks Backlash and Political Debate

Cracker Barrel's recent logo redesign, which removed iconic imagery linked to its nostalgic, country-style brand, led to significant customer backlash and a nearly $100 million drop in stock value. Experts criticize the move for abandoning the brand's story and emotional connection, highlighting the risks of modernizing a legacy brand without fully considering stakeholder sentiment.

via CBS News|

#brand-image #branding-mistake #business

business6 months ago•3 min saved

Verizon's Phone Locking Policies Spark Industry and Consumer Concerns

Verizon is seeking a waiver from FCC to delay unlocking phones beyond 60 days, citing fraud concerns and benefits for affordability, but faces significant consumer and advocacy opposition arguing it harms competition and consumer rights, amid recent customer losses and market pressure.

via TheStreet|

#business #customer-backlash #fcc

business6 months ago•5 min saved

ASOS Faces Backlash Over Return Policies and Account Bans

Asos has banned several customers for excessive returns under its fair use policy, leading to anger and accusations of unfair treatment, especially as the company recently introduced a return fee and stricter account deactivations, sparking calls for policy reconsideration among affected shoppers.

via BBC|

#asos #business #customer-backlash

business1 year ago•3 min saved

Jaguar's Controversial Rebrand Sparks Debate Over New Direction

Jaguar's recent rebranding campaign, featuring a new ad with androgynous models and slogans like "Copy Nothing," has sparked backlash from longtime customers and commentators, including Elon Musk. Critics argue the ad, which doesn't feature cars, leans into "woke" themes and strays from Jaguar's traditional image. The brand's shift towards an all-electric lineup by 2025 is also seen as troubling by some loyalists, who feel disconnected from the new direction. Jaguar defends the rebrand as a bold reinvention, promising more updates soon.

via Fox Business|

#business #customer-backlash #electric-vehicles

business2 years ago•1 min saved

"Costco's New Membership Card Policy Sparks Severe Backlash"

Costco is facing backlash after testing a policy requiring members to scan their cards for entry, with customers calling it "asinine" and a "waste of time." Some have reported minor snags, while others support the change. Costco confirmed the test, stating it aims to improve the member experience.

via Delish|

#business #card-scanning #costco

business2 years ago•1 min saved

Publix Halts Sale of Hurricane-Themed Cakes

Publix, a Florida-based grocer, has announced that it will no longer sell hurricane-themed cakes, stating that they do not want to "make light of a natural disaster." The decision comes after pictures of these cakes, featuring messages like "Go Away!" or "Leave Florida Alone," circulated on social media during previous hurricane seasons. The company has reminded its stores of the policy and is working to rectify any instances where it was not followed. Some customers have expressed disappointment and backlash over the decision.

via WPTV News Channel 5 West Palm|

#business #customer-backlash #hurricane-themed-cakes

technology2 years ago•7 min saved

The Controversy Surrounding Netflix's Password Sharing Policy

Netflix has launched a crackdown on password sharing in the US, asking anyone using a Netflix log-in for more than 31 days at a different location to get a separate account or pay $7.99 a month to be added to the main account. Some long-time Netflix customers are upset about the new policy, with many taking to social media to complain and threatening to quit or switch to competitors with more lax sharing requirements. However, analysts say that Netflix has probably accounted for some public anger and loss of some subscribers, and that the company's focus on quality shows and movies will ultimately keep subscribers loyal.

via The Washington Post|

#customer-backlash #netflix #password-sharing

business2 years ago•2 min saved

Target faces backlash over removal of LGBTQ merchandise from stores.

Target is removing some LGBTQ merchandise from its stores and website after facing customer backlash and threats to employee safety. The retailer's Pride Collection, which includes over 2,000 products, has led to confrontations between customers and employees, and incidents of merchandise being thrown on the floor. The products being withdrawn include the LGBTQ brand Abprallen, which has faced social media backlash for its association with British designer Eric Carnell. Target is also reviewing certain transgender swimsuits and children's merchandise.

via Reuters|

#business #customer-backlash #lgbtq

business2 years ago•2 min saved

Target faces backlash over LGBTQ merchandise and partnerships.

Target will remove some LGBTQ-friendly merchandise from its stores ahead of Pride month after facing customer backlash and violent confrontations with workers. The move comes just days after the company's CEO defended the collection and pushed back against the outcry over "woke" capitalism. One of the LGBTQ brands being pulled is Abprallen, a London-based company that designs and sells occult- and satanic-themed LGBTQ clothing and accessories. Target declined to say whether it will remove "tuck-friendly" women's swimsuits that allow trans women to conceal their private parts.

via New York Post |

#business #customer-backlash #lgbtq