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Barista

All articles tagged with #barista

social-mediacustomer-service2 years ago

"Barista's Frustration: Customers Place Mobile Orders Right in Front of Her"

A Starbucks barista took to TikTok to express frustration with customers placing mobile orders in front of her, recounting an incident where a customer complained about a warm coffee an hour after ordering. Other baristas and customers shared similar experiences, with some defending their use of mobile ordering for convenience. The video resonated with former and current Starbucks baristas, highlighting the challenges they face with the mobile ordering system.

via The Daily Dot|
#barista#customer-service#mobile-ordering
society2 years ago

"Confessions of a Barista: The Truth Behind the Tip Screen"

Barista Dylan Schenker discusses the awkwardness and frustration of relying on tips as a significant part of his income. Tipping has become a contentious issue, with customers often unaware of the low wages in the service industry. Tipping is seen as a wage subsidy for employers, and the fluctuating nature of tips makes it difficult for workers to rely on a consistent income. Many customers are becoming resentful of the tipping process, leading to negative views and a decline in tipping rates. Schenker emphasizes that tipping is an acknowledgment of low wages and urges customers to consider the impact on workers' livelihoods.

via MPR News|
#barista#customer-etiquette#service-industry
business2 years ago

"Confessions of a Barista: The Truth Behind the Tip Screen"

Barista Dylan Schenker discusses the increasing dependence on tips in the service industry and the misunderstandings surrounding tipping. Tipping has become a significant part of his income, but it varies greatly from week to week. Many customers don't realize that tips are a wage subsidy for employers and not just a bonus for good service. Tipped workers, including baristas, often earn a subminimum wage, leading to higher poverty rates. Tipping is seen as a way for businesses to offset rising costs without raising prices, but customers are becoming resentful of the awkward tip screen moments and higher bills. Schenker believes that not tipping is taking advantage of underpaid labor and is demoralizing for workers.

via NPR|
#barista#business#customer-experience
business2 years ago

Starbucks CEO Narasimhan's $20 Million Gesture to Waiter and Plans to Reinvent the Company

Starbucks' new CEO, Laxman Narasimhan, has completed barista certification and plans to work as a barista once a month to stay close to the company's culture, customers, challenges, and opportunities. He has thanked the baristas who helped him understand the challenges and opportunities facing the chain and has stated that he will be a 'fierce advocate' for the company's partners and culture.

via Mirchi9|
#barista#business#ceo
business2 years ago

Starbucks CEO to Work Barista Shifts Monthly, Sees Opportunity for Refocusing.

Starbucks' new CEO, Laxman Narasimhan, plans to work in stores as a barista once a month to stay close to the culture and customers. He also discussed continuing the reinvention plan laid out by Howard Schultz, including improving the store, customer, and partner experience, expanding globally, and elevating the brand through coffee. Narasimhan is taking over the company during a tense period as it tries to fight off a wave of unionization. Nearly 300 stores have voted to unionize and have been certified by the National Labor Relations Board, and unionized workers are hoping Narasimhan will be more open to the union than Schultz.

via CNN|
#barista#business#ceo