"Confessions of a Barista: The Truth Behind the Tip Screen"

Barista Dylan Schenker discusses the awkwardness and frustration of relying on tips as a significant part of his income. Tipping has become a contentious issue, with customers often unaware of the low wages in the service industry. Tipping is seen as a wage subsidy for employers, and the fluctuating nature of tips makes it difficult for workers to rely on a consistent income. Many customers are becoming resentful of the tipping process, leading to negative views and a decline in tipping rates. Schenker emphasizes that tipping is an acknowledgment of low wages and urges customers to consider the impact on workers' livelihoods.