Verizon is experiencing significant customer loss due to recent price hikes and declining customer satisfaction, prompting new leadership to focus on improving customer loyalty, reducing churn, and leveraging AI for better service, amid intense industry competition and economic pressures.
Verizon is experiencing significant customer loss due to recent price hikes and declining customer satisfaction, prompting new CEO Dan Schulman to focus on transforming the company's culture, improving customer experience, and leveraging AI for innovation to regain loyalty and competitiveness in a challenging telecom market.
Celebrities like Ryan Reynolds, Donald Trump, and others are entering the mobile phone plan market by launching their own MVNOs, inspired by Reynolds' success with Mint Mobile. These brands aim to capitalize on their fame by offering inexpensive, targeted plans, but face challenges in achieving scale and differentiation in a competitive industry. The trend reflects a broader strategy of monetizing celebrity influence across various sectors.
AT&T is expected to announce a multi-year stock buyback program at its investor day, with analysts predicting annual repurchases between $5 billion and $8 billion. The company's stabilized free-cash-flow growth and reduced debt position it well for such a move, though the exact size of the buyback remains debated. The sale of AT&T's stake in DirecTV to TPG for $7.6 billion is anticipated to impact earnings but support future buybacks. Analysts expect buybacks to commence in 2025, with potential increases in subsequent years.
U.S. telecom industry groups have filed legal challenges to block the Biden administration's reinstatement of net neutrality rules, set to take effect on July 22. The FCC, with a Democratic majority, voted to reassert oversight over broadband internet, preventing ISPs from blocking, throttling, or engaging in paid prioritization of content. Industry groups argue the FCC's move is overly invasive and have sought judicial review to halt the order. The legal challenges could lead to a Supreme Court decision if different circuit courts issue contradictory rulings.
T-Mobile CEO Mike Sievert remains optimistic about the company's momentum with consumers despite a so-so quarter, expressing a willingness to raise prices where it makes sense. The telecom giant missed analyst forecasts for earnings and postpaid net customer additions, citing unique items impacting headline profits. T-Mobile forecasts slowing growth in 2024 compared to 2023, but remains focused on growth with 5.7 million net customer additions in 2023 and a partnership with SpaceX to provide service in rural areas.
Nvidia is making significant advancements in artificial intelligence (AI) and generative AI, with its stock surging and generating a new breakout. The company has unveiled steps to enhance generative AI training and accelerate its adoption in the telecom industry. Nvidia's AI platform has raised the bar for AI training and high-performance computing, achieving benchmarks nearly three times faster than previous records. Additionally, Nvidia is collaborating with Amdocs to optimize large language models for generative AI applications in the telecommunications and media industries. Nvidia stock is testing a new breakout, benefiting from a market uptrend and the emerging Santa Claus rally.
T-Mobile has introduced a new plan called Go5G Next, which allows subscribers to upgrade their smartphones every year. Similar to the Go5G Plus plan, Go5G Next offers additional data and roaming perks, but with the added benefit of a yearly device upgrade. Subscribers need to pay off half of their phone's value before trading it in for a new device, which can be done as early as six months after the previous upgrade. The plan also grants access to T-Mobile's promotions, and while it comes at a higher cost of $100 per month for a single line, it offers perks like Apple TV Plus and Netflix subscriptions.
French-Israeli billionaire Patrick Drahi, the founder of multinational business empire Altice, is set to address investors amid a corruption scandal that has engulfed his company. The scandal originated in Portugal, where one of Drahi's top lieutenants, Armando Pereira, was detained and accused of corruption and money laundering. The investigation has since spread to other parts of Drahi's empire, leading to dismissals and suspensions of executives. Drahi, who has a fortune estimated at over $10 billion, will attempt to ease investor concerns as rising interest rates and the corruption scandal pose significant challenges for Altice.
Lumen Technologies disclosed a goodwill impairment charge of nearly $9 billion in Q2 due to a decline in its shares, causing its stock to slip 7.9% after hours. The telecom firm reported Q2 earnings per share of $0.10, beating estimates by 2 cents. Revenue declined 21% year-over-year to $3.66 billion. Lumen attributed the impairment charge to the difference between its market capitalization and carrying value, primarily in its North America business unit. The company's stock has fallen 14.7% in Q2 and 61.1% year-to-date. Lumen also mentioned potential liability related to toxic lead cables, as reported by the Wall Street Journal.
President Joe Biden nominated telecom attorney Anna Gomez to the Federal Communications Commission, his second attempt to fill an empty seat on the typically five-member panel that has left the agency in a 2-2 deadlock for his entire presidency thus far. The 2-2 split between Democrats and Republicans on the FCC has meant that only actions that could gain the support of at least one Republican commissioner have been able to move forward. Gomez is a senior advisor for international information and communications policy in the State Department's Bureau of Cyberspace and Digital Policy, according to the White House.
Vodafone plans to cut 11,000 jobs over three years as part of a turnaround plan to revive its fortunes following years of poor performance. The job cuts would affect the firm’s UK headquarters and operations in other countries. Vodafone CEO Margherita Della Valle said the company would simplify its organisation to regain competitiveness. The strategic overhaul comes as Vodafone’s results showed revenue for the year to March grew by just 0.3% to €45.7bn ($49.8bn).
Ryan Reynolds is set to earn over $270 million from the sale of Mint Mobile to T-Mobile, but experts warn that the consolidation of wireless providers could lead to higher prices for lower-income customers. Mint Mobile is a mobile virtual network operator that piggybacks on T-Mobile's infrastructure. The acquisition of MVNOs by larger carriers instead of competing with them could lead to less competition and higher prices for customers. Mint's revenue reportedly increased by 50,000% between November 2017 and November 2020. Neither Reynolds nor T-Mobile have commented on the sale.