All articles tagged with #marriott
Marriott CEO Anthony Capuano publicly reaffirmed the company's commitment to diversity, equity, and inclusion (DEI) amidst uncertain political policies, emphasizing that Marriott's core values of welcoming all and creating opportunities remain unchanged, which was met with overwhelming support from employees.
Marriott abruptly ended its partnership with short-term rental company Sonder, leading to thousands of guests being forced to evacuate their accommodations with little notice, causing frustration and financial hardship, amid Sonder's financial struggles and technical issues.
Marriott, after abruptly ending its agreement with Sonder and directing guests to vacate properties, is now advising affected guests to seek refunds directly from their credit card companies, reversing earlier promises of automatic refunds, leading to frustration among customers.
Sonder announced plans to file for bankruptcy and initiate a court-supervised liquidation of its U.S. operations after failing to improve its financial situation following Marriott's termination of a licensing agreement, which led to hotel guests being asked to vacate on short notice.
Marriott ended its partnership with Sonder, leading to cancellations and evictions for guests, but some guests received 40,000 points as a goodwill gesture after complaints, highlighting issues with customer compensation during the partnership's collapse.
Sonder, a Marriott-backed hotel chain, abruptly collapsed due to financial difficulties after ending its partnership with Marriott, leaving many guests stranded mid-stay and leading the company to enter Chapter 7 liquidation.
Marriott ended its licensing agreement with Sonder, leading to the abrupt eviction of guests from Sonder properties, causing chaos, financial loss, and a loss of trust among customers, as Sonder filed for bankruptcy and Marriott promised refunds and rebooking options.
A Sheraton hotel in Louisiana has been used by immigration officials to detain immigrants, contradicting Marriott's 2019 pledge not to cooperate with Ice, raising concerns about hotel complicity in deportation practices.
Marriott is expanding its outdoor lodging options by acquiring Postcard Cabins and partnering with Trailborn, aiming to integrate these into the Marriott Bonvoy program by 2025. This move follows a trend among major hotel groups to offer nature-focused accommodations, as seen with Hilton and Hyatt's recent partnerships. Postcard Cabins offers tiny, nature-focused cabins near major US cities, while Trailborn has locations near popular natural attractions. The expansion reflects Marriott's strategy to cater to the growing demand for nature-immersive travel experiences.
American Express is offering a substantial bonus of 185,000 Marriott Bonvoy points for new cardholders who spend $6,000 within the first 6 months with the Marriott Bonvoy Brilliant® American Express® Card, which comes with a $650 annual fee. Cardholders also receive Marriott Platinum status, a $300 dining credit, a free night award annually, and various points multipliers for different purchases, making it an attractive option for frequent Marriott guests.
Business traveler Abhishek Singh has become frustrated with hotels that have moved to a housekeeping-optional model during the pandemic, charging high rates but not providing daily cleaning services. Singh has resorted to booking consecutive one-night stays and checking out during the day to attend his conference, in order to ensure his room is cleaned. He argues that he is paying the same rate as guests staying for one night, but not receiving the same level of cleanliness. Hotel workers also express concerns about reduced cleaning, stating that it creates more work and a harder job for them. Some cities, like Washington, D.C., have passed laws requiring daily cleaning, and industry experts believe hotels will eventually return to daily housekeeping as consumer demand decreases for hotels without this service.
Hall of Fame receiver Michael Irvin has settled his $100 million defamation lawsuit against Marriott and will return to NFL Network on Sunday. The settlement likely means that Irvin's suspension had more to do with the NFL's desire to avoid being involved in the case rather than a violation of the Personal Conduct Policy. Irvin had recently joined Fox and FS1 but will now resume his part-time gig with NFL Network, potentially leading to a larger role with Fox in the future.
Marriott is expanding its presence in the all-inclusive resort market, offering luxury and convenience to travelers seeking stress-free vacations. With properties in the Caribbean, Mexico, Costa Rica, and Brazil, Marriott's All-Inclusive by Marriott Bonvoy site features premium and luxury resorts under brands like Autograph Collection, Delta Hotels, Marriott Hotels, Luxury Collection, and Westin. The all-inclusive sector has evolved to cater to growing consumer demand for high-quality experiences. Marriott Bonvoy members can use their loyalty points for free all-inclusive stays. From adults-only escapes to family-friendly properties, here are some of the best Marriott all-inclusive resorts around the world.
The Ritz-Carlton Dove Mountain Resort in Arizona lost a lawsuit in which it sought a refund on state taxes paid for Marriott award nights that members redeemed. The hotel argued that points redeemed are a reimbursement, not new taxable revenue. However, the court ruled that the Arizona transaction privilege tax is a tax on gross receipts, and reimbursement by Bonvoy to the hotel for nights that members stay on points is new revenue. The hotel pays 4.5% of room revenue to Bonvoy, and members redeem those points for free stays, which the court concluded is taxable gross revenue.
Marriott has launched its 32nd brand, Project MidX Studios, which is expected to be its most budget-friendly extended-stay brand. The brand is aimed at guests staying for 20 nights or longer and who want to pay around $80 per night. The suites will feature single or double queen-size beds as well as kitchens and an abundance of storage areas. The brand already has more than 250 potential development opportunities in the works.