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Customer Reactions

All articles tagged with #customer reactions

business6 months ago

Carnival Cruise Line Announces New Loyalty Program Amid Customer Backlash

Carnival Cruise Line's new loyalty program, shifting from a status based on sailing frequency to a spend-based points system, has sparked frustration among loyal customers who fear losing recognition and rewards. The line's president, Christine Duffy, explained the need for change due to the company's growth and the unsustainability of the current program, but many guests are upset about the potential loss of loyalty benefits and the requirement to continually spend to maintain status. The new program, set to launch in June 2026, includes features like points that do not expire with activity, but questions remain about the expiration of status stars and the overall impact on customer loyalty.

via Cruise Hive|
#business#carnival-cruise-line#company-growth
business1 year ago

Cracker Barrel Revamps Menu and Look to Boost Relevancy

Cracker Barrel in Mt. Juliet, Tennessee, has unveiled a modern redesign and updated menu to attract more customers amid financial challenges. The new look features a different color palette, updated lighting, and simpler decor, while retaining some classic elements. The menu now includes 20 new items and has removed over 20 others. Customer reactions are mixed, with some appreciating the changes and others feeling nostalgic for the old design. The company plans to remodel 25 to 30 stores by 2025.

via WKRN News 2|
#business#cracker-barrel#customer-reactions
retail1 year ago

Giant Food Bans Large Bags in DC Stores to Curb Theft

Giant Food grocery stores in Waverly, Baltimore, have implemented a new policy prohibiting large bags to combat high levels of theft. The rule, which restricts bags larger than 14 by 14 by 6 inches, has received mixed reactions from customers and local officials. While some see it as a necessary measure to reduce theft, others find it inconvenient and believe it unfairly impacts regular shoppers. The store management and local authorities are exploring alternative solutions to address the issue.

via WBAL TV Baltimore|
#baltimore#customer-reactions#grocery-store
local-news1 year ago

Giant Bans Large Bags in DC Stores to Curb Theft

Giant grocery stores in Washington, D.C. have banned large bags to combat theft, a move that has sparked controversy among customers. The policy, which prohibits bags larger than 14 inches by 14 inches by 6 inches, aims to address the millions of dollars lost annually to shoplifting. While some customers support anti-theft measures, others feel unfairly targeted, especially those with baby bags. The policy is part of broader efforts to enhance store security, including hiring more guards and reducing store hours.

via NBC Washington|
#anti-theft#customer-reactions#giant
retail1 year ago

Giant Restricts Bag Size to Curb Shoplifting

Giant Food has implemented a new policy at select stores to combat high levels of theft, prohibiting customers from bringing bags larger than 14" x 14" x 6". This measure, effective from May 23, aims to reduce theft and ensure safety but has received mixed reactions from customers, some of whom find the restrictions inconvenient. Other supermarket chains have also adopted various measures to address shoplifting.

via DC News Now | Washington, DC|
#bag-restrictions#customer-reactions#giant-food
business1 year ago

Outrage over Five Guys' "Out of Control" Prices Sparks Social Media Fury

Social media users are criticizing Five Guys for its high prices after a receipt went viral, showing a $24.10 charge for a bacon cheeseburger, soda, and small fries. The restaurant's prices vary across the country, with a bacon cheeseburger costing $12.99 in Columbus, $13.09 in New York City, and $14.39 in Los Angeles. Customers debated the prices, with some calling it "highway robbery" and others defending the portion sizes. A comparison with other fast food chains in New York City shows that Five Guys' prices are significantly higher.

via USA TODAY|
#business#customer-reactions#fast-food
lifestyle1 year ago

"Home Depot's Unusual Item: The Sword That's Flying Off the Shelves"

Home Depot customers were thrilled to find the store selling a replica of the sword used by Mel Gibson in the movie "Braveheart," leading to humorous inquiries and references in the product's Q&A and reviews. However, the sword is purely decorative, disappointing those hoping for a functional weapon. Home Depot also offers other medieval weapons and armor for sale.

via New York Post |
#braveheart#customer-reactions#home-depot
technology2 years ago

Apple's FineWoven Accessories: Early Reactions Highlight Disappointment and Quality Concerns

Early reactions to Apple's new FineWoven iPhone cases and accessories have been predominantly negative, with customers expressing disappointment in the quality and feel of the products. Many have returned the cases, describing them as cheap and not worth the premium price. The Verge's Alison Johnson called the FineWoven line "categorically terrible" and highlighted issues such as visible wear, lint accumulation, and permanent scratches. It remains to be seen if these early adopter opinions reflect a broader consensus.

via MacRumors|
#accessories#apple#customer-reactions
retail2 years ago

Publix Implements No-Pet Policy, Sparks Controversy

Publix has placed signs at the entrance of their stores reminding customers that pets, including emotional support animals, are not allowed inside. Service animals are permitted but must be under control and kept away from carts or baskets for sanitation reasons. The signs were enacted to reinforce an existing policy. Customer reactions have been mixed, with some expressing frustration while others support the measure to prevent allergens or germs from dogs from contaminating food.

via WFLA|
#customer-reactions#pets#publix
technology2 years ago

"Controversial Robotic Waiter 'Plato' Sparks Debate in Small Oregon Town"

The introduction of a robotic server named Plato at a restaurant in Estacada, Oregon has divided the small town, with some customers embracing the new technology while others recoil in fear. The owner of The Cazadero restaurant leased the robot to help alleviate the struggle of finding enough human servers. While some customers expressed fear and anger, others responded with enthusiasm. The owner clarified that Plato is not replacing human servers but rather assisting them in delivering food and bussing tables. The restaurant hopes that customers will continue to tip human servers for their service.

via Daily Mail|
#customer-reactions#labor-shortage#restaurant-industry
business2 years ago

McDonald's cuts popular McCafé Bakery items from menu

McDonald's will be phasing out its McCafé Bakery lineup, including popular items like the apple fritter and cinnamon roll, starting in July. The decision comes as the fast-food chain aims to enhance its core menu items and boost store traffic amid rising costs. While some customers are disappointed by the discontinuation, others have criticized the bakery items for not tasting fresh. McDonald's will still offer chocolate chip cookies, baked apple pie, and frozen desserts at its restaurants nationwide.

via Fox Business|
#business#customer-reactions#fast-food