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Customer Concerns

All articles tagged with #customer concerns

energy1 year ago

Duke Energy Customers Stunned by Soaring January Bills and Rate Hikes

Duke Energy customers, including one in McDowell County, N.C., were shocked by skyrocketing January bills, with one resident paying over $1,000 for her home and apartment. Duke Energy attributed the increase to higher winter usage and rate hikes, urging customers to conserve energy and offering tips to manage costs. Customers expressed frustration and concern over the impact on their finances, with some facing difficult choices between paying their power bills and other expenses.

via WLOS|
#customer-concerns#duke-energy#electricity-bills
energy1 year ago

Alabama Power Customers Express Outrage Over Doubled Bills

Alabama Power customers are expressing dissatisfaction and concern over significantly higher than normal power bills following a cold front in January. Some customers, such as one woman in Clay, are perplexed by the substantial increase in their bills despite using gas furnaces and heat pumps. Alabama Power attributes the surge in bills to increased electricity usage during the cold wave and encourages customers to explore payment options and support programs. The company has also committed to not disconnecting customers due to non-payment through March 15th.

via WBRC|
#alabama-power#cold-front#customer-concerns
energy1 year ago

"Residents Rally as Alabama Power Bills Soar: Seeking Relief and Solutions"

Residents in Alabama, including Christina Smith, are shocked by the significant increase in their power bills, with some bills doubling, tripling, or even quadrupling. Alabama Power attributes the surge in electricity usage to the recent cold wave and offers support through programs like Project SHARE, LIHEAP, and ABC Trust Fund. The company encourages customers to visit their website for assistance and reassures that disconnections due to non-payment will not occur through March 15th.

via Alabama's News Leader|
#alabama-power#customer-concerns#electricity-usage
energy1 year ago

"Alabama Residents Seek Relief from Soaring Power Bills"

Alabamians are demanding answers after receiving unusually high power bills, with some bills doubling or even tripling. Alabama Power attributes the spike to increased electricity usage during freezing temperatures. Customers, like Calondria Jones, are struggling to understand the significant increase in their bills, especially when they are hardly home. Alabama Power suggests monitoring usage online and offers assistance for those in need.

via Fox 10 News|
#alabama-power#customer-concerns#electricity-usage
health-and-safety2 years ago

"Stanley Addresses Concerns Over Lead in Its Popular Tumblers"

Concerns have been raised about the presence of lead in Stanley cups, popular stainless steel water bottles known for their trendy designs and insulation capabilities. While the company has acknowledged the use of lead in the manufacturing process, they emphasize that the lead-sealing component is not in direct contact with the beverage and that their products meet regulatory requirements. Lead poisoning, especially harmful to children, can result from prolonged exposure to lead. Customers with damaged cups exposing the lead-sealing component can avail of the company's lifetime warranty.

via The Independent|
#customer-concerns#health-and-safety#health-risks
saas2 years ago

Broadcom's Shift to Subscription Model Disrupts VMware Licensing

Broadcom has stopped selling perpetual licenses for VMware products, as part of its plan to transition VMware into a subscription-based business. Existing customers with perpetual licenses can continue to use them but will eventually lose support. Broadcom aims to push customers towards subscriptions and is offering upgrade pricing incentives for those who switch. The move is part of Broadcom's strategy to grow VMware's earnings through a shift to subscriptions. However, customers and partners have expressed concerns about the sudden change and potential price increases.

via Ars Technica|
#broadcom#customer-concerns#perpetual-licenses
business2 years ago

"SmileDirectClub Abruptly Closes, Leaving Customers in Limbo"

Smile Direct Club, an online dentistry treatment company, has abruptly shut down just three months after filing for bankruptcy, leaving patients uncertain about the completion of their teeth-aligner treatments. The company, once valued at $8.9 billion, announced the decision to wind down its global operations, leaving customers stranded during their ongoing treatment. The company's bankruptcy filing in September had promised uninterrupted service, but now customers are left without aligner treatment and the Lifetime Smile Guarantee program has been discontinued. Customers who ordered aligners that were not shipped will be canceled, and those on the monthly payment program are expected to continue making payments until full payment is made. Refund information will be provided once the bankruptcy process determines the next steps. Many disgruntled customers have expressed their concerns on social media about the sudden shutdown.

via Daily Mail|
#bankruptcy#business#customer-concerns
technology2 years ago

Amazon's Gift Card Scam Confusion: False Emails and Puzzled Customers

Amazon mistakenly sent out purchase confirmation emails for Hotels.com, Google Play, and Mastercard gift cards to customers, causing concern about account security. The emails, sent from [email protected], explained common scams involving gift cards and provided information on how to avoid them. The emails were verified as coming from Amazon, but the company has acknowledged the error and stated that the emails were sent to all customers by mistake.

via BleepingComputer|
#amazon#customer-concerns#cybersecurity
business2 years ago

VanMoof's Bankruptcy: Debts of 144 Million Euros Lead to Collapse

Dutch e-bike maker VanMoof, known for its sleek design and smartphone app integration, has gone bankrupt, leaving customers stranded and concerned about repairs. The company's specialized bikes have proven difficult to fix, with repair shops unable to access the necessary parts. VanMoof's maintenance shops and warranty policies were unable to keep up with the frequent breakdowns, leading to customer frustration. The founders are currently in talks to sell the defunct company, leaving customers uncertain about the future of their bikes and repairs.

via NPR|
#bankruptcy#business#customer-concerns