All articles tagged with #customer compensation
Air Canada, after a recent flight attendant strike, has updated its policy to cover reasonable out-of-pocket expenses such as accommodations and transportation for affected passengers, aiming to improve customer care and restore operations, though the situation highlights ongoing labor disputes in the airline industry.
AT&T faces a $177 million settlement due to two data breaches affecting millions of customers, with impacted individuals potentially receiving up to $7,500 in compensation; claims must be submitted by November 18, pending final approval.
AT&T faces a $177 million settlement for two data breaches affecting millions of customers, with eligible individuals able to claim up to $7,500 in compensation, depending on their exposure and documentation of losses, while the company denies responsibility but seeks to avoid prolonged litigation.
Verizon customers have until today to file a claim in the $100 million class action settlement, which alleges that the company engaged in a "deceptive scheme" by imposing an administrative charge. Eligible customers, who were charged the fee between January 1, 2016 and November 8, 2023, could receive up to $100 each. The settlement, which Verizon denies any wrongdoing but has agreed to, applies to all U.S. customers who received postpaid wireless or data services. Once approved, payments will be sent by check or electronic payment, with the amount depending on the number of claimants and their duration as Verizon customers.
Verizon customers have until the end of the day to claim a portion of the $100 million class-action settlement fund, with eligible users potentially receiving up to $100 each if they file a valid claim by April 15. The lawsuit alleges that customers were charged an administrative fee as part of a "deceptive scheme," and while Verizon denies any wrongdoing, it has agreed to the payout. Affected customers who received a notice can file a claim online, and those who believe they are eligible can also do so by entering their Verizon account number and last name. The amount each claimant receives will depend on the number of claims and the duration of their Verizon service, with payments expected to range from $15 to $100 per person.
Funimation and Crunchyroll are working to compensate customers who will lose their digital libraries in the upcoming merger, with options such as access to digital copies on other services or discounts on subscription services. However, the process seems inconsistent and difficult to take advantage of, with some customers receiving boilerplate responses from customer service. The merger comes after Sony's acquisition of Funimation and Crunchyroll, and customers are concerned about losing access to their digital copies. Sony customers have previously faced similar issues with their digital purchases, raising concerns about the handling of digital libraries in the entertainment industry.
AT&T is offering a $5 credit to customers affected by a recent widespread network outage, with CEO John Stankey stating that the credit is the cost of a full day of service. The outage, which was not due to a cyber attack, caused disruptions for both AT&T and rival carrier customers, including issues with 911 service. The credit will be automatically applied to eligible accounts within two billing cycles, but AT&T Business, Prepaid, and Cricket customers are ineligible for the credit at this time.
AT&T offers a $5 credit to customers affected by a recent service outage, but many find it insufficient, especially considering the 12-hour disruption. The credit, based on the "average cost of a full day of service," will be applied over 1-2 billing cycles, leading to criticism on social media for being too little and taking too long. The company's response has sparked widespread backlash, with some customers expressing frustration and disbelief at the perceived lack of compensation, while others question the delay in crediting such a small amount.
AT&T CEO John Stankey apologized to employees and customers for the recent cellular network outage, attributing it to an incorrect process used during network expansion. The company is providing billing credits to affected customers and working to address concerns of business clients. Stankey expressed gratitude for the teams and frontline employees who restored service and emphasized the company's commitment to improving network resilience and customer experience. He outlined plans for growth and reassured customers of AT&T's capability to deliver reliable connectivity.
Duke Energy customers in Durham who experienced a days-long power outage are being urged to submit a liability claim for losses incurred, such as food spoilage, due to the outage. The company has provided assistance to affected communities and is advising customers to document their losses with photos and receipts when filing a claim. Some customers are also calling for bill credits as compensation for the inconvenience.
United Airlines is offering 30,000 complimentary miles to customers who were severely impacted by recent flight disruptions, including cancellations and delays. The airline attributed the disruptions to bad weather, air traffic control issues, and operational challenges. CEO Scott Kirby mentioned the need for improvements in crew technology, additional gates at Newark airport, and collaboration with the FAA to prevent future disruptions. The flight disruptions occurred during the busy holiday weekend preceding July 4, with millions of people traveling by air and other modes of transportation.
After experiencing multiple flight cancellations and delays with American Airlines, a woman was left to spend $600 on a new flight and hotel accommodations. When she complained to the airline, they offered her a trip credit of only $25. Airlines are generally not obligated to compensate passengers for delays or cancellations due to weather or air traffic control issues. However, passengers can seek reimbursement through travel insurance or credit card trip delay coverage. It is important to choose a credit card that offers such coverage, as some issuers have recently removed it from their American Airlines co-brand cards.