Energy Customer Service News

"Duke Energy Customers in Durham Face Losses and Disruptions Amid Power Outages"

Duke Energy customers in Durham who experienced a days-long power outage are being urged to submit a liability claim for losses incurred, such as food spoilage, due to the outage. The company has provided assistance to affected communities and is advising customers to document their losses with photos and receipts when filing a claim. Some customers are also calling for bill credits as compensation for the inconvenience.