"AT&T CEO Addresses Network Outage and Promises Customer Reimbursements"

AT&T CEO John Stankey apologized to employees and customers for the recent cellular network outage, attributing it to an incorrect process used during network expansion. The company is providing billing credits to affected customers and working to address concerns of business clients. Stankey expressed gratitude for the teams and frontline employees who restored service and emphasized the company's commitment to improving network resilience and customer experience. He outlined plans for growth and reassured customers of AT&T's capability to deliver reliable connectivity.