Chipotle's Plan to Solve Customer Problems with Digitalization.
Originally Published 2 years ago — by Yahoo Finance
Chipotle is rolling out a new double-sided grill to cook chicken and steak faster, which could help improve its throughput and customer experience. The new grill will be installed in 10 additional Chipotle restaurants in Q2 after a successful pilot test earlier this year. The company's CFO Jack Hartung said the new grill will cook chicken and steak faster and fresher, making it juicier and reducing yield loss. The new grill has "good potential" for Chipotle in improving throughput, customer experience, and item availability, according to Bernstein analyst Danilo Gargiulo.