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Smile Direct Club

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business2 years ago

Smile Direct Club's Closure Leaves Customers in Financial Limbo

Customers of Smile Direct Club, a remote dentistry firm, are expressing frustration and disappointment after the company shut down. Many customers had paid for teeth straightening treatments but are now unsure if they will receive refunds. The company, which aimed to disrupt the traditional dental industry with its remote services, filed for Chapter 11 bankruptcy protection in September and recently announced the winding down of its global operations. Dentists have raised concerns about the potential risks and misdiagnosis associated with remote orthodontic treatments. Customers are advised to explore options for refunds and credit card chargebacks.

via BBC.com|
#bankruptcy#business#customer-complaints
health2 years ago

SmileDirectClub's sudden shutdown leaves customers in uncertainty

Smile Direct Club, a dentistry firm that provided teeth alignment services, has left its British customers outraged after abruptly halting all treatment. The company, which filed for bankruptcy in October 2023, made the decision to close down, leaving customers who had made initial payments without any recourse. Customers expressed anger and disgust at the lack of communication and support from the company. Smile Direct Club, known for its low prices and telehealth platform, recommended affected customers to seek treatment from local dentists.

via The Independent|
#bankruptcy#customer-dissatisfaction#dentistry
business2 years ago

"SmileDirectClub Abruptly Closes, Leaving Customers in Limbo"

Smile Direct Club, an online dentistry treatment company, has abruptly shut down just three months after filing for bankruptcy, leaving patients uncertain about the completion of their teeth-aligner treatments. The company, once valued at $8.9 billion, announced the decision to wind down its global operations, leaving customers stranded during their ongoing treatment. The company's bankruptcy filing in September had promised uninterrupted service, but now customers are left without aligner treatment and the Lifetime Smile Guarantee program has been discontinued. Customers who ordered aligners that were not shipped will be canceled, and those on the monthly payment program are expected to continue making payments until full payment is made. Refund information will be provided once the bankruptcy process determines the next steps. Many disgruntled customers have expressed their concerns on social media about the sudden shutdown.

via Daily Mail|
#bankruptcy#business#customer-concerns
business2 years ago

SmileDirectClub, Orthodontics Company, Abruptly Closes Doors

Smile Direct Club, a dentistry company known for selling clear aligners remotely, has shut down after filing for bankruptcy. The firm, which offered aligners at a lower price point without the need for in-person consultations, faced financial difficulties and debt. Customers are now left confused and stranded, as the company's customer support line is no longer available. The company recommends that customers seek treatment from local dentists and has stated that the "lifetime smile guarantee" is no longer valid. Refunds and next steps will be determined during the bankruptcy process.

via BBC.com|
#bankruptcy#business#clear-aligners
business2 years ago

Smile Direct Club Closure Leaves Customers in Financial Limbo

Smile Direct Club, the tooth-straightening startup that filed for bankruptcy in September, is set to shut down, leaving customers confused about ongoing monthly payments. Despite discontinuing services and customer care, the company expects customers on its SmileyPay Plan to continue making monthly payments until the full amount is paid. Social media users expressed disbelief and raised concerns about the company seeking payment amid closure. Smile Direct Club went public in 2019 with a market cap of nearly $9 billion but faced criticism from dentists and orthodontists. The company has canceled its lifetime guarantee and outstanding orders, and customers seeking refunds will receive more information during the bankruptcy process.

via Sportskeeda|
#bankruptcy#business#closure