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Restaurant Service

All articles tagged with #restaurant service

consumer-rights2 years ago

"Unwanted Water, Unwanted Charge: Woman Surprised by Unexpected $16 Bill"

A woman dining at a fancy restaurant discovered that she was charged $16 for water she didn't ask for because the server hovered with the card reader, barely giving her time to review the bill. The restaurant automatically opened expensive bottles of Acqua Panna water for the table without offering tap water as an option. The woman noticed the overcharge the next day and expressed frustration with the deceptive practices and declining restaurant service. The video of her experience has gained over 280,000 views and sparked discussions about waitstaff padding bills and the dislike for hovering servers.

via The Daily Dot|
#consumer-rights#deceptive-practices#overcharging
food-and-dining2 years ago

Restaurant Service Frustrates Diners with No Easy Solution.

Diners are becoming increasingly frustrated with slow and poor restaurant service, which has been exacerbated by the labor shortage and the pandemic. While some restaurants are turning to technology to improve efficiency, others are struggling to find solutions. Experts suggest that improving the customer experience through better communication and transparency may be the key to retaining customers.

via The Wall Street Journal|
#customer-experience#food-and-dining#labor-shortage
food-and-dining2 years ago

The Power of Warmth: Reviving Diners' Satisfaction with Service.

As menu prices rise and experienced workers become harder to find, some restaurants are trying to provide a more welcoming experience for their guests. Diners are fed up with minimal service and crave a night out free from QR codes, waiters who don’t seem to care, and menus designed to attract influencers. Some restaurant owners are retiring robot waiters, making dining rooms cozier, and giving servers and bartenders more time to spend with customers. Even chain restaurants are embracing the concept that kitchen culture has to become kinder and less militaristic, and servers can’t pour love on their guests if they don’t feel the love at work.

via The New York Times|
#customer-experience#dining-out#food-and-dining