American Airlines Introduces Tech to Curb Boarding Line Cutters for Holidays
Originally Published 1 year ago — by Forbes
American Airlines is expanding its use of new boarding-pass scanning technology to over 100 U.S. airports to curb 'gate lice'—travelers who board before their assigned group. The technology, which gently shames queue-jumpers by rejecting their boarding passes and sounding an alert, was successfully trialed at several airports. This initiative aims to maintain an orderly boarding process, especially during the busy holiday season, and has received positive feedback from frequent flyers. The move comes as airlines continue to refine boarding procedures, with American Airlines leading in baggage fee revenue.