All articles tagged with #customer complaint
Karen Holton in California experienced a year-long ordeal with misdirected Amazon return packages, which piled up outside her home due to a seller using her address for returns. Despite efforts to stop the deliveries, hundreds of boxes accumulated, causing significant inconvenience. Amazon has since taken steps to resolve the issue and remove the remaining packages.
A man was pulled over while driving a rental car from Enterprise, which had expired registration, highlighting issues with rental companies' vehicle paperwork. The incident has sparked discussions about rental car practices, with some claiming Hertz would handle such situations better. Past cases and customer stories suggest that problems with expired registration and related charges are not uncommon among rental agencies, leading to legal and financial troubles for customers.
A TikTok user's video complaining about her Samsung fridge needing to be emptied every two weeks to defrost has sparked discussion, with commenters suggesting potential issues such as a clogged drain tube, faulty defrost sensor, and inadequate ventilation due to the fridge being pushed into a small space. Other users shared similar experiences with Samsung fridges, prompting the user to attempt to remedy the issue herself as Samsung would not fix it without proof of purchase.
A man in Blackburn, England received a shocking delivery when bags of his $186 grocery order were found to contain a large amount of human waste. The customer, Phil Smith, was disgusted and demanded that the online ordering platform, Iceland, pick up the contaminated bags. Despite initially being offered store credits, Smith insisted on a refund and called a health inspector to investigate the local Iceland branch. The company stated that they are conducting an investigation into the incident. This incident adds to a list of disturbing delivery mishaps, including a man receiving a stranger's ashes and a TikToker receiving dirty boots.
A man and his wife in Tennessee woke up with dozens of bedbug bites after watching a movie at Regal Cinemas Providence 14 theater in Mount Juliet. The man reached out to the theater, but they ignored his calls for three days. He later found a bedbug egg sack under his seat and sent a picture to the exterminator. The theater closed temporarily for pest control, but the insurance company denied their claim for medical bills and extermination costs. The couple feels frustrated and powerless.
A New Zealand couple is demanding a refund from Singapore Airlines after enduring a 13-hour flight next to a slobbering, farting, and whiny emotional service dog. The couple, who had paid extra for premium economy seats, complained to the flight attendant but were only offered seats in the back row of economy. Eventually, they were moved to the front row of economy, but the airline failed to notify them in advance about the presence of the dog. The couple rejected compensation offers and is now demanding a full refund for the leg of the journey. Singapore Airlines apologized for the inconvenience and stated that they would work to ensure such lapses do not occur in the future.
A U.S. postal worker in Tennessee was caught on camera throwing packages from a mail truck instead of delivering them properly. The homeowner, who noticed her parcels ending up in strange places, filed a complaint with the postal service. The USPS stated that they take the concerns seriously and are investigating the matter, apologizing to customers in the area and promising appropriate measures to prevent such incidents in the future.
A woman alleges that employees at a Popeye's restaurant in Atlanta ripped out her hair after she complained about receiving the wrong order. The incident highlights the escalating tensions between customers and fast food workers, with incidents of violence and aggression becoming more common.
A retired couple and their parents were kicked off a United Airlines flight from Tampa to Chicago, which was part of their planned trip to Europe. The airline claimed that the travel agency they used was restricted from selling United tickets, and their reservation was ticketed under Lufthansa. The gate agent allowed them to board before realizing the issue with their reservation, resulting in their removal from the plane. The family missed their tour of Amsterdam and lost non-refundable plane tickets to Portugal. United Airlines offered an apology and vouchers for future travel, but the family deemed it insufficient and stated they would never fly United again. The US Department of Transportation will review the complaint.
A Sonic employee in New Mexico was arrested after a customer found a plastic bag filled with cocaine in her hot dog. The employee, Jeffrey David Salazar, faces a felony charge for possession of a controlled substance. The customer immediately called the authorities and does not believe she ingested any of the substance. Police believe the cocaine was inadvertently placed in the food as Salazar was preparing the order. The incident was caught on video surveillance, and the customer is being represented by a law group.
A North Carolina man purchased a used Maserati from Carvana for nearly $70,000 as a gift for his wife, only to find out months later that the car was stolen. After discovering the issue, the customer had to prove to law enforcement that he had purchased the car from Carvana and contacted the company, but was only offered a refund and an apology. The customer's attorney sent a letter to Carvana demanding $1 million in compensation for financial and reputational losses, and a public apology. Carvana's stock had fallen by 98% in 2022 due to disappointing sales as the demand for used cars slowed.