Delta Bets on Premium Travel and AI for Future Growth
Originally Published 1 year ago — by View from the Wing
Delta Airlines unveiled a new strategy at its Investor Day, focusing on increasing revenue by reducing upgrades, segmenting products, and using AI for personalized pricing. The airline plans to limit complimentary upgrades and introduce more product tiers to encourage passengers to pay for additional services. Delta is testing AI-driven pricing to determine the maximum fare each passenger is willing to pay, aiming to enhance revenue management. The airline's loyalty program is also being re-evaluated to align with these changes, emphasizing brand perception over traditional value.