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Order Messaging

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Uber Eats Introduces AI-Enhanced Features for Better Customer Experience

Originally Published 5 months ago — by TechCrunch

Featured image for Uber Eats Introduces AI-Enhanced Features for Better Customer Experience
Source: TechCrunch

Uber Eats has introduced a new feature allowing merchants to message customers in real-time to resolve order issues and clarify requests, along with AI tools for better menu descriptions, review summaries, and image enhancements. Customers are encouraged to share photos of their orders for a chance to earn Uber Cash, aiming to improve transparency and satisfaction.