"HP's Alleged Scanner Bricking Scandal Gains Traction Amid Ink Shortage Claims"
Originally Published 2 years ago — by The Associated Press
HP Inc. has failed to dismiss a class-action lawsuit alleging that the company disables scanning and faxing functions on its multifunction printers when ink cartridges run low. The lawsuit claims that HP intentionally withholds this information from consumers to boost profits from the sale of expensive ink cartridges. The judge rejected HP's request to dismiss the revised complaint, allowing the case to proceed. Consumer Reports has highlighted the high cost of printer ink and the inefficiency of ink usage in all-in-one inkjet printers. HP is not the only company facing such legal complaints, as Canon Inc. also settled a similar case in 2022.