All articles tagged with #labor management
Burger King is rolling out BK Assistant, an AI-powered platform with a voice headset bot named Patty that can monitor inventory, equipment, drive-thru activity, and staff-customer interactions to generate a friendliness score; the system, already in about 500 restaurants and expected to reach all 7,000 by year-end, is pitched as a coaching tool but has drawn scrutiny over perceived surveillance and unclear metrics.
Over 75,000 Kaiser Permanente workers have gone on strike, highlighting the strained relationship between healthcare workers and the health systems that employ them. The strike, which is expected to last three days, is driven by concerns of overwork, low pay, and intolerable work conditions. The unions have requested a minimum wage of $25 per hour and annual raises of 7 percent, while the company has countered with a lower base wage and slower wage increases. The strike may lead to delays in patient care as nursing assistants and lab techs play crucial roles in supporting doctors and nurses. The issue of undervalued healthcare workers is a systemic problem in the US healthcare system, where hospitals rely on a fee-for-service model that does not bill for the labor provided by support staff. This strike at Kaiser Permanente may signal wider discontent among low-paid healthcare workers across the country.