Burger King Deploys AI 'Patty' to Coach Staff and Monitor Restaurant Ops
TL;DR Summary
Burger King is rolling out BK Assistant, an AI-powered platform with a voice headset bot named Patty that can monitor inventory, equipment, drive-thru activity, and staff-customer interactions to generate a friendliness score; the system, already in about 500 restaurants and expected to reach all 7,000 by year-end, is pitched as a coaching tool but has drawn scrutiny over perceived surveillance and unclear metrics.
Topics:business#ai#customer-service#labor-management#privacy-concerns#restaurant-automation#technology
- Surveillance With a Smile: Burger King Will Use AI to Track If Employees Say 'Please' and 'Thank You' Gizmodo
- Burger King will use AI to check if employees say ‘please’ and ‘thank you’ The Verge
- Burger King AI bot will check up on staffs' please and thank yous BBC
- Meet 'Patty', Burger King's AI chatbot assessing staff's friendliness USA Today
- Meet Patty, Burger King’s New AI Headset Assistant Tracking Customer Interactions People.com
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