
"The Future of Self-Checkout: Retailers' Response to Shopper Concerns"
Major retailers are re-evaluating self-checkout systems due to inventory loss, with some implementing AI technology to monitor customers and products. While self-checkout represents 30% of transactions, complaints about glitches and impersonal experiences have arisen. Target is testing a 10-item limit to reduce wait times, while Dollar General plans to increase employee presence. Many consumers appreciate the convenience of self-checkout for a few items but value personal interaction with cashiers.



