"The Future of Self-Checkout: Retailers' Response to Shopper Concerns"
TL;DR Summary
Major retailers are re-evaluating self-checkout systems due to inventory loss, with some implementing AI technology to monitor customers and products. While self-checkout represents 30% of transactions, complaints about glitches and impersonal experiences have arisen. Target is testing a 10-item limit to reduce wait times, while Dollar General plans to increase employee presence. Many consumers appreciate the convenience of self-checkout for a few items but value personal interaction with cashiers.
Topics:business#businesstechnology#customer-experience#inventory-loss#retailers#self-checkout#technology
- Re-evaluating self-checkout: How retailers respond to shopper concerns, long lines Good Morning America
- Why some stores are bringing back human cashiers Good Morning America
- Ask Hackaday: Why Are Self-Checkouts Failing? Hackaday
- The Self-Checkout Nightmare May Finally Be Ending Gizmodo
- 'It hasn't delivered': The spectacular failure of self-checkout technology BBC.com
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