Retail Technology News

"Retailers Rethink Self-Checkout Amid Customer Demand for Human Cashiers"

Major retailers are re-evaluating self-checkout systems due to inventory loss, with some implementing AI technology to monitor customers and products. While self-checkout represents 30% of transactions, complaints about glitches and impersonal experiences persist. Target is testing a 10-item limit to reduce wait times, while Dollar General plans to increase employee presence at store fronts. Despite the convenience, many customers still value personal interaction with cashiers.