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Investigation Launched into Consumers Energy

Originally Published 2 years ago — by WNEM

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Source: WNEM

The Michigan Public Service Commission (MPSC) is investigating Consumers Energy over complaints of malfunctioning gas meters, possible overbilling, and delays in installation services. Customers have reported malfunctioning meters and abnormally high bills due to estimates made by Consumers Energy. MPSC found that the company was estimating bills for customers with malfunctioning 3G meters, despite being aware of the issue since 2020. The commission is concerned about these discrepancies and will analyze data from Consumers Energy to make recommendations by September 29th.