Tag

Cancellation Process

All articles tagged with #cancellation process

business1 year ago•1 min saved

SiriusXM's Complex Cancellation Process Deemed Illegal by NY Judge

A New York judge has ruled that SiriusXM's complex cancellation process violates federal law, specifically the Restore Online Shoppers Confidence Act, which mandates easy subscription cancellations. This decision follows a lawsuit by New York Attorney General Leticia James, who argued that SiriusXM's process was intentionally burdensome. The ruling requires SiriusXM to simplify its cancellation process for New York customers, although the company plans to appeal. This comes as the FTC prepares to enforce a "click to cancel" rule next year, ensuring easier subscription cancellations.

via The Verge|

#business #cancellation-process #legal-ruling

business1 year ago•1 min saved

SiriusXM's Illegal Cancellation Tactics Ruled Unlawful by NY Judge

A New York judge has ruled that SiriusXM's complex cancellation process violates the Restore Online Shoppers Confidence Act, which mandates easy subscription cancellations. This decision follows a lawsuit by New York Attorney General Leticia James, who argued that SiriusXM's process was intentionally burdensome. The ruling requires SiriusXM to simplify its cancellation process for New York customers, although the company plans to appeal. The Federal Trade Commission is also introducing a 'click to cancel' rule to ensure easier subscription cancellations nationwide.

via The Verge|

#business #cancellation-process #legal-ruling

business2 years ago•1 min saved

SiriusXM's Illegal Cancellation Process Sparks Lawsuit by New York Attorney General

New York's attorney general is suing SiriusXM for its difficult cancellation process, claiming that the company deliberately wastes subscribers' time by bombarding them with questions and offers. The suit seeks damages for affected customers and a $5,000 penalty for each violation. SiriusXM reported a drop in subscribers, and the company plans to vigorously defend against the allegations. In addition to the cancellation issue, SiriusXM has invested in podcasting and recently launched a new app resembling Spotify.

via The Verge|

#business #cancellation-process #lawsuit

business2 years ago•2 min saved

Legal Battle: SiriusXM Faces Lawsuits Over Unwanted Subscriptions and Cancellation Practices

SiriusXM is being sued by the New York attorney general's office for allegedly trapping customers in unwanted subscriptions and making it difficult for them to cancel. The investigation found that the company forces subscribers to call or chat with an agent to cancel, deliberately prolonging the process to prevent cancellations. SiriusXM agents are trained to keep customers on the phone for a lengthy conversation and offer retention offers to discourage cancellation. The attorney general is seeking compensation for affected customers, penalties for fraud, and a simple cancellation process.

via CNN|

#business #cancellation-process #lawsuit

personal-finance2 years ago•8 min saved

"Unveiling the Profitable Scheme: Businesses Capitalize on Subscription Forgetfulness"

The subscription economy has grown significantly over the past decade, with consumers subscribing to various services and often forgetting about them. Research shows that the average consumer spends $219 on subscriptions every month, $133 more than they realize. Businesses take advantage of this forgetfulness, boosting revenues by making it difficult to cancel subscriptions. The Federal Trade Commission (FTC) has proposed a "click to cancel" rule that would make it as easy to cancel a subscription as it is to start one. However, trade groups argue that multi-step cancellation processes protect consumers and offer better deals. Some consumer advocacy groups believe the FTC's proposed rule doesn't go far enough and are urging for stronger regulations to protect consumers from unwanted charges.

via USA TODAY|

#cancellation-process #consumer-spending #personal-finance

business2 years ago•1 min saved

Amazon Faces Lawsuit Over Deceptive Prime Subscription Practices

The Federal Trade Commission (FTC) has sued Amazon for allegedly using "dark patterns" to make it difficult for users to cancel their Prime subscription. The FTC claims that Amazon intentionally misled customers and used manipulative tactics to hold onto users for as long as possible. Amazon is accused of violating US law and intentionally slowing down the investigation. The FTC is seeking civil penalties, monetary fines, and a permanent injunction against the company.

via IFLScience|

#amazon #business #cancellation-process