A Chicago woman, Diane Carli, faces a $233,000 water bill for a vacant, no-plumbing home, after the city installed a water meter and falsely billed her for over 500,000 gallons of water. Despite her protests and the house being gutted and unused, the city has not backed down, threatening to garnish her pension. The case highlights ongoing issues with water billing errors in Chicago, prompting calls for relief and reform.
A woman in Ohio was shocked when her routine grocery order from Kroger turned into a nearly $2,800 bill. The order she received differed from what she had ordered, including items like turkey bacon, dish soap, and laundry detergent. After struggling to get in touch with someone, she reached out to Kroger's customer service to cancel the erroneous order. Kroger rectified the incident by issuing a refund and a gift card as an apology. Instacart, the company responsible for picking up the orders, stated that its shoppers undergo background checks. The customer is seeking a solution to prevent overcharging for incorrect grocery orders.
Memphis Light, Gas and Water (MLGW) mistakenly sent a customer a $30,000 utility bill due to ongoing meter issues, but later admitted the actual bill was around $1,100. The customer was shocked and frustrated by the response from MLGW's customer service, who initially insisted the bill was correct. MLGW acknowledged the mistake, corrected the bill to $1,105.46, and generated a new bill. The customer hopes the issue has been resolved.
