Billing Blunders: MLGW and Consumers Energy Customers Hit with Costly Mistakes
Originally Published 2 years ago — by WREG NewsChannel 3
Memphis Light, Gas and Water (MLGW) mistakenly sent a customer a $30,000 utility bill due to ongoing meter issues, but later admitted the actual bill was around $1,100. The customer was shocked and frustrated by the response from MLGW's customer service, who initially insisted the bill was correct. MLGW acknowledged the mistake, corrected the bill to $1,105.46, and generated a new bill. The customer hopes the issue has been resolved.