All articles tagged with #apple support
AppleCare One, a new subscription service allowing coverage for up to three devices at $20/month, can be unbundled from the iPhone Upgrade Program, enabling users to switch coverage options, though it is currently only available in the U.S. and requires a U.S.-based Apple Account.
Apple has announced AppleCare One, a new subscription plan for $19.99/month that allows customers to cover up to three Apple devices with one plan, with options to add more devices for an additional $5.99/month each, providing simplified support and peace of mind across multiple products.
Apple users are being targeted by a sophisticated phishing scam that bombards them with fake password reset requests, with scammers even calling and posing as Apple Support. The scam exploits a bug in Apple's password reset feature, and users are urged to be cautious and not provide any personal information or one-time passcodes to unknown callers. Apple declined to comment on the phishing attacks but directed users to its support article on recognizing phishing attempts.
Reports have emerged of the iPhone 15 Pro and Pro Max continuing to overheat even after updating to iOS 17.0.3, with users experiencing issues during phone calls, gaming, pocket storage, music playback, and camera usage. Some users have also reported screen burn-in problems. While Apple claims that the new models have improved heat dissipation and that third-party apps may be causing the overheating, these reports suggest potential quality control issues. However, there are also users who have reported that the update resolved their overheating problems. Apple advises affected users to contact Apple Support for assistance and recommends limiting fast-charging to protect long-term battery health.
Apple advises users to update their iPhone 15 models to iOS 17.0.2 before transferring data from another iPhone to avoid potential issues. The update fixes a bug that may prevent direct data transfer during the device setup process. If users have already encountered issues and their iPhone 15 is stuck on the Apple logo, Apple has provided steps to restore the device. After restoring and updating to iOS 17.0.2, the data transfer process can be restarted.