Insurance Company Drops Customer After Alleged Drone Surveillance

A California homeowner was shocked when his insurance company, California State Automobile Association (CSAA) Insurance Group, dropped his policy based on aerial photos taken over his property. Initially told that a drone had captured the images, the company later claimed they used "proprietary aerial imagery" from a fixed-wing airplane or satellite. The homeowner was not allowed to see the photos or address any concerns. Despite having no history of claims and living outside a fire zone, CSAA cited debris and hazardous conditions in the yard as reasons for termination. The homeowner filed a complaint with the State Department of Insurance, but the company stood by its decision, emphasizing that factors like premium payments and claims history are not considered when evaluating property risk.