"Starbucks CEO's Unconventional Plans for Company Reinvention"

Starbucks' new CEO, Laxman Narasimhan, announced that he will work in stores for half a day each month to stay close to the company's culture, customers, and challenges. This unusual move is emotionally intelligent, as it builds empathy and provides valuable opportunities for company leaders to engage with employees and customers. By working with entry-level employees, Narasimhan can learn what's important to them, what can help them do their jobs more effectively, and what specific challenges they're facing. Additionally, he can interact directly with core customers to ask questions and gain insights that surveys and data cannot provide. Every company can learn from this approach to support employees, learn from customers, and run a better business.