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Passenger Complaints

All articles tagged with #passenger complaints

travel1 year ago

Carnival Cruise Criticized for Beverage Policy Blame Shift

Carnival Cruise Line is facing backlash from passengers over its strict beverage policy, which requires all adults in a cabin to purchase the Cheers unlimited beverage package if one person does. Unlike Royal Caribbean, Carnival does not offer a non-alcoholic drink package alternative, leading to complaints about the lack of flexibility and the recent price increase. Despite passenger dissatisfaction, Carnival maintains that the policy is necessary to prevent abuse and has no plans to change it.

via TheStreet|
#alcohol-packages#beverage-policy#carnival-cruise
aviation-safety1 year ago

"Investigation Launched After Boeing Flight's Sudden Nosedive Injures 50 Passengers"

Passengers onboard a LATAM Airlines flight that suddenly nosedived, injuring dozens, accused the airline of neglecting them and offering only a McDonald's cheeseburger after the horror flight. They were left without clear instructions and assistance, with some taking on the responsibility of helping injured passengers. The airline has not agreed to reimburse airfare for the trip and the cause of the sudden drop remains unclear. The New Zealand Transport Accident Investigation Commission is assisting Chilean authorities in the investigation.

via New York Post |
#aviation-safety#boeing#flight-incident
travel2 years ago

"Chaos at BNA: Passengers Stranded on Planes for Hours Amid Winter Storm"

Passengers were reportedly stuck on the tarmac for hours at Nashville International Airport, with one woman stating that her flight landed seven and a half hours before she was able to deplane due to a lack of available gates. The U.S. Department of Transportation prohibits airplanes from sitting on the tarmac for more than three hours, except in cases of safety concerns or airport operation disruptions. American Airlines confirmed that two flights were affected and have since deplaned, while the airport directed inquiries to the airline.

via WKRN News 2|
#american-airlines#nashville-international-airport#passenger-complaints
travel2 years ago

Angry Passengers Rerouted from Bahamas to Boston on MSC Cruise

Passengers aboard an MSC cruise that was rerouted from the Bahamas to Boston due to bad weather are expressing their frustration. Many had packed for a tropical vacation and were disappointed to find themselves in cold weather. The cruise company did not offer any compensation or upgrades to passengers, despite the drastic change in destination. Some passengers opted to cancel their trip, but others decided to proceed with the cruise. The ship is now heading to Canada, where temperatures are in the low 20s. MSC Cruises justified the reroute, citing severe storms off the coast of Florida and better weather conditions in New England and Canada.

via Daily Mail|
#bahamas#boston#msc-cruise
travel2 years ago

"Passengers Removed from Air Canada Flight Over Vomit-Covered Seats Dispute"

Two passengers were removed from an Air Canada flight after refusing to sit in seats that were reportedly covered in vomit. The incident occurred on a flight from Seattle to Montreal, and the passengers flagged down a flight attendant to express their concerns. Despite the flight attendants' apologies and explanation that there were no other available seats, the pilot gave the passengers an ultimatum: leave the plane voluntarily or be escorted off by security and placed on a no-fly list. Air Canada has acknowledged that their operating procedures were not followed correctly and is reviewing the matter internally.

via USA TODAY|
#air-canada#customer-service#flight
travel2 years ago

Passengers Endure Nightmarish 7-Hour Ordeals on Spirit and United Airlines Flights

A passenger on a Spirit Airlines flight filmed and criticized the airline on TikTok, claiming that the plane was stuck on the tarmac for seven hours. The video showed frustrated passengers and a lack of communication from the airline. Spirit Airlines has received numerous complaints from passengers, including flight cancellations and delays, according to the US Department of Transportation. The airline has not yet responded to the passenger's video.

via Yahoo News|
#flight-delay#passenger-complaints#spirit-airlines
travel2 years ago

Airline Negligence: Passengers Left Stranded and Uncompensated

An American Airlines passenger claims to have experienced a 15-hour delay after her flight was canceled due to the airline boarding a full flight without enough pilots. She had to pay for a $200 hotel room out of her own pocket as the airline provided no accommodations. The passenger's TikTok video documenting her ordeal has gained significant attention. This incident adds to a series of recent complaints about American Airlines, including unfair charges, flight cancellations, and allegations of racism. While some commenters shared their own horror stories, others expressed sympathy for flight attendants who face complaints without compensation.

via The Daily Dot|
#american-airlines#customer-service#flight-delays
travel2 years ago

Holiday Weekend Travel Chaos: Airline Delays and Cancellations Reach Breaking Point

Delays and cancellations at U.S. airports are worsening ahead of the long July 4 holiday weekend, posing a significant challenge for airlines struggling to handle the surge in passenger numbers. Thunderstorms along the East Coast have been causing the most disruptions, with over 2,000 flights delayed and more than 700 canceled. The FAA temporarily grounded flights to major airports in the New York City area and the Washington D.C. region due to the weather. Additionally, the possibility of 5G wireless service interfering with airline operations in bad weather further complicates the situation. United Airlines and JetBlue have been particularly affected, with United canceling over 300 flights and JetBlue canceling 9% of its flights. Passengers have expressed frustration with the lack of customer service and assistance from airlines. The number of air travelers is expected to reach a pandemic-era record over the holiday weekend, with Thursday predicted to be the busiest day. Transportation Secretary Pete Buttigieg has criticized airlines for their customer service and scheduling practices, while airlines have blamed FAA staffing shortages for the disruptions.

via Honolulu Star-Advertiser|
#airline-delays#airport-disruptions#faa-staffing-issues
travel2 years ago

Holiday Weekend Travel Nightmare: Worsening Flight Delays and Cancellations

Flight delays and cancellations are causing disruptions at U.S. airports, particularly along the East Coast, as the July 4 holiday weekend approaches. Thunderstorms have exacerbated the situation, with over 900 flights delayed and more than 670 flights canceled. The surge in travel, up 11% from last year, has put airlines under strain, leading to complaints from frustrated passengers on social media. Transportation Secretary Pete Buttigieg has criticized airlines for their customer service and scheduling practices, while United Airlines CEO Scott Kirby blamed staffing shortages at the FAA for the disruptions. The FAA admits to being understaffed and lacking a plan to address the issue.

via WHNT News 19|
#airports#flight-delays#holiday-weekend
travel2 years ago

Holiday Weekend Travel Chaos: Flight Delays and Record Crowds Expected

Widespread flight delays and cancellations are expected to worsen as the long July 4 holiday weekend approaches, posing a significant challenge for airlines struggling to handle the surge in passenger numbers. Thunderstorms in the Northeast have compounded the delays, with disruptions spreading westward. On Tuesday, over 6,500 flights were delayed and 1,900 were canceled on the East Coast. Travel is expected to peak on Thursday, with more than 52,500 total flights. Passengers have taken to social media to express frustration, blaming airlines for the lack of customer service. Transportation Secretary Pete Buttigieg has criticized airlines for scheduling more flights than they can handle, while United Airlines CEO Scott Kirby blamed a shortage of air traffic controllers for disruptions. The FAA has admitted to being understaffed and lacking a plan to address the issue.

via WDAF FOX4 Kansas City|
#airports#flight-delays#holiday-weekend
travel2 years ago

Frontier Airlines tops list for highest passenger complaints in 2022

Frontier Airlines had the highest rate of passenger complaints among U.S. carriers in 2022, with more than 20 complaints for every 100,000 passengers. The combination of a post-pandemic boom in air travel demand and reduced staffing led to a series of delays and cancellations in 2022. The number of complaints against all airlines jumped between 2021 and 2022, with grievances about U.S. airlines more than doubling on the year. Seattle-based Horizon Air had the lowest complaint rate, while Delta had the lowest complaint rate among the largest carriers.

via NBC News|
#air-travel#cancellations#delays