The California DMV has digitized over 90% of its services, offering self-serve kiosks at DMV and retail locations to reduce office visits by 200,000 per month. Services like vehicle registration renewals, license renewals, and record requests can now be completed online or at kiosks, enhancing efficiency and convenience for residents.
A study conducted by researchers from the University of Surrey has categorized internet users into five groups based on their screen dependency: casual users, initial users, experimenters, addicts-in-denial, and true addicts. The study found that younger individuals were more likely to be addicted to the internet, with those aged 24 or younger spending an average of six hours online per day. Cell phone use was also linked to higher levels of addiction, and emotional responses to technology predicted future behavior toward augmented reality. The findings highlight the need for tailored interventions and support for individuals at different stages of internet addiction.
Ford has appointed former Apple executive Peter Stern as the president of its newly formed Ford Integrated Services unit, tasked with developing high-margin digital and subscription services. Stern will focus on integrating hardware, software, and services across Ford's various units. The move is part of Ford's strategy to expand beyond its traditional business model and generate recurring revenues from services connected to its vehicles. Ford plans to create bundles of services to provide safer, more convenient, and more productive experiences for customers.
The Federal Trade Commission (FTC) has proposed a new rule that would make it easier for Americans to cancel free trials and subscriptions they no longer want, covering both digital and physical subscriptions. The rule change would prohibit companies from using deceptive or burdensome tactics to retain customers, and companies would have to offer consumers the option to cancel a subscription using at least the same method they used to sign up. The proposed regulations include an array of other specific dos and don’ts, and companies would be on the hook for potentially tens of thousands of dollars a day in fines for each violation of the rule.