All articles tagged with #customer reaction
Costco's new shopping policy, which prioritizes Executive Members by allowing them early access from 9 a.m. to 10 a.m., officially begins on September 2nd, after a grace period, causing some customer dissatisfaction due to perceived favoritism towards higher-paying members.
Starting September 1, Costco will strictly enforce a new policy allowing only Executive Members to shop during a special hour from 9 to 10 a.m., with non-Executive Members potentially being denied entry if they arrive at the wrong time, ending the previous grace period and sparking customer controversy.
Cracker Barrel has unveiled a new logo and interior redesign as part of a $700 million transformation plan to modernize its brand, which has faced mixed reactions from loyal customers and social media, leading to a nearly 10% drop in shares.
Costco has introduced a new food court item that has sparked division among customers, with some finding it offensive, highlighting differing opinions on the new offering.
Game, a UK retailer, canceled some pre-orders for the highly anticipated Nintendo Switch 2, causing disappointment among fans. The company has apologized and is working to restore affected pre-orders, but the incident highlights the intense demand and supply challenges typical of major console launches. Despite pricing controversies, the console's release has generated significant excitement, with some retailers holding back stock for in-store sales.
Applebee's introduced a $200 weekly "date night" pass that sold out within one minute, leaving many customers feeling disappointed and questioning if only a minimal amount of passes were sold. The pass, valid for 52 uses from Feb. 1, 2024, through Jan. 31, 2025, covers up to $30 of food and non-alcoholic beverages per use. Despite the excitement and demand from guests, some customers felt duped and cheated, expressing frustration over the fast sell-out and organizational issues.
A Chick-fil-A customer expressed her distress on TikTok after discovering that the fast food chain had replaced its Styrofoam cups with paper cups. She lamented the loss of her "comfort cup" and the crispy texture it gave to her diet Dr. Pepper. Many viewers echoed her sentiment, expressing their dislike for the new cups. Chick-fil-A stated that the change was made to provide a better customer experience, as the new double-wall paper cups have thermal qualities and extra durability.