Alamo Drafthouse tests app-only ordering for screenings

TL;DR Summary
Alamo Drafthouse will require patrons to place food and drink orders via the theater’s mobile app before and during screenings starting mid-February, replacing the paper order cards. The shift aims to boost efficiency and reduce mid-film disruptions, but it has sparked backlash from patrons who value the brand’s phone-free, immersive experience and some say they’ll switch theaters. The company says no layoffs will occur and base wages will stay the same, while critics worry about ordering hassles and accessibility for dietary needs.
Topics:entertainment#alamo-drafthouse#business#customer-reaction#digital-transformation#mobile-ordering#theater-policy
- Austin movie buffs say Alamo Drafthouse's new mobile ordering policy has lost the plot KUT
- News Alamo Drafthouse
- Alamo Drafthouse is getting rid of its pen-and-paper ordering and many movie-goers aren't happy about the change KVUE
- Alamo Drafthouse opens the curtain on mobile ordering in theaters CultureMap Austin
- 'I won’t go back': Alamo Drafthouse fans react to mobile ordering change Austin American-Statesman
Reading Insights
Total Reads
0
Unique Readers
6
Time Saved
4 min
vs 5 min read
Condensed
90%
809 → 82 words
Want the full story? Read the original article
Read on KUT