Tag

Customer Dispute

All articles tagged with #customer dispute

business5 months ago•4 min saved

Rental Car Companies Expand Use of AI Damage Scanners Amid Industry Concerns

A longtime Hertz customer claims the company's AI-powered damage detection system falsely flagged a nonexistent dent on his rental car, leading to frustration with the automated process and difficulty disputing the charge. Despite video evidence showing no damage, the customer faced challenges reaching support and resolving the issue, highlighting concerns about the system's accuracy and dispute process. Hertz defends the technology, which is being expanded to more locations.

via New York Post|

#ai-damage-scanner #business #car-rental

travel1 year ago•2 min saved

"Air Canada's Chatbot Error Costs Airline Refund and Tribunal Ruling"

Air Canada has been ordered by a civil resolution tribunal in British Columbia to pay a customer $812 CAD for misrepresentation by its online chatbot regarding a fare discount policy. The customer, Jake Moffatt, was given inaccurate information by the chatbot about retroactively seeking "bereavement fares" for tickets purchased in November 2022. Despite Air Canada's attempts to argue that it cannot be held liable for information provided by its chatbot, the tribunal ruled that the airline owed a duty of care to the customer and did not take reasonable care to ensure the accuracy of its chatbot.

via Fox Business|

#air-canada #bereavement-fares #chatbot

crime2 years ago•0 min saved

Violent altercation at Hyde Park McDonald's leaves employee injured

An 18-year-old McDonald's employee in Hyde Park, Chicago, was shot in the buttocks by a customer after an argument at the restaurant. The customer left and returned to shoot the employee before leaving again. The employee was taken to the hospital in good condition, and no arrests have been made.

via Chicago Sun-Times|

#chicago #crime #customer-dispute

social-media2 years ago•5 min saved

TikTok Tattoo Drama: From Dream Designs to Nightmare Ink.

A dispute between a tattoo artist and a customer over a $2,600 tattoo design has gone viral on TikTok, with the customer claiming she was overcharged and the artist refusing to change the design. The customer's post received over 5 million views, sparking a backlash against the artist, who received death threats and had her business flooded with negative reviews. Other customers have also come forward with similar complaints. The customer has since been offered a free tattoo by another artist and plans to donate to a fox-rescue charity.

via Insider|

#customer-dispute #social-media #tattoo-artist