Rental Car Companies Expand Use of AI Damage Scanners Amid Industry Concerns
A longtime Hertz customer claims the company's AI-powered damage detection system falsely flagged a nonexistent dent on his rental car, leading to frustration with the automated process and difficulty disputing the charge. Despite video evidence showing no damage, the customer faced challenges reaching support and resolving the issue, highlighting concerns about the system's accuracy and dispute process. Hertz defends the technology, which is being expanded to more locations.